Divisional Manager
Dept. of Children's Services
Indianapolis, IN
2/10/200 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Entered time and attendance logs in preparation for payroll.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Reviewed completed work to verify consistency, quality and conformance.
- Minimized staff turnover through appropriate selection, orientation and training.
- Organised events for employees within the division, encouraging collaboration between teams.
- Conducted quality, timely performance feedback and performance appraisals.
- Provided guidance and support to staff members when needed, helping them resolve issues or challenges encountered in their roles.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and completed group projects, working smoothly with others.
