ANTHONY M. PERLA
Houston
Summary
Entry-level IT Support and Information Systems professional with a Bachelor's degree in Computer Information Systems and 5+ years of experience supporting secure systems, troubleshooting hardware and software issues, managing access controls, and maintaining technical documentation in high-reliability environments. Strong customer support mindset with hands-on experience in inventory management, system administration fundamentals, and operational reporting. Active Top Secret / SCI clearance.
Overview
10
10
years of professional experience
Work History
Overnight Stocker / Grocery Team Member
Whole Foods Market
Houston
09.2022 - Current
- Provided frontline support in a fast-paced environment, resolving customer and vendor issues efficiently
- Performed daily inventory audits and reconciliations to ensure system accuracy and data integrity
- Prepared operational reports supporting weekly audits and department performance reviews
- Served as overnight point of contact for issue escalation and cross-team coordination
- Maintained compliance with procedures while meeting strict accuracy and performance metrics
Telecommunications & Information Systems Maintenance Technician
United States Marine Corps
Camp Pendleton
03.2016 - 03.2021
- Provided technical support for secure telecommunications and information systems valued at over $10M
- Diagnosed and resolved hardware and system issues using industry-standard testing and diagnostic tools
- Supported user access, device management, and system readiness in secure environments
- Maintained detailed technical documentation, logs, and reports to meet audit and compliance standards
- Tracked, secured, and maintained accountability for over 400 classified assets across multiple systems
- Coordinated with internal teams and third-party vendors to resolve system and logistics issues
- Trained and supported end users on proper system usage, troubleshooting steps, and security best practices
Education
Bachelor of Science - Computer Information Systems
University of Houston
Basic Electronics & Maintenance Management Training -
United States Marine Corps
Skills
- Windows
- Active Directory
- Device Manager
- Microsoft Office
- Hardware & software troubleshooting
- User account support
- Access management
- AWS (EC2, S3)
- Basic system administration
- SQL
- Python (basic scripting)
- Inventory and audit reporting
- Ticketing workflows
- Documentation
- Agile
- Kanban
- Customer support
Clearance
Active Top Secret / SCI clearance
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Overnight Stocker / Grocery Team Member
Whole Foods Market
09.2022 - Current
Telecommunications & Information Systems Maintenance Technician
United States Marine Corps
03.2016 - 03.2021
Bachelor of Science - Computer Information Systems
University of Houston
Basic Electronics & Maintenance Management Training -
United States Marine Corps