Anthony Mullinez
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Courier
Federal Express
07.2021 - 05.2023
- Followed company policies and procedures during shift.
- Performed pre-trip walk around on delivery vehicle before beginning shift to verify correct and safe operating order and documentation of vehicle mileage as well as post-trip vehicle walk around for any damage indication and mileage of vehicle at the end of shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Operated motor vehicles in a safe and efficient manner while following all defensive driving rules and regulations.
- Developed strong interpersonal and communication skills from interacting professionally with company dispatchers, upper management, and fellow couriers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Utilized GPS navigation systems to navigate faster routes.
- Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
- Delivered packages to customer doorsteps and business offices.
- Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
Consumer Services Analyst II - Fraud Operations
Early Warning Services - Zelle
12.2019 - 06.2021
- Communicated effectively with consumers in an inbound metrics-driven call center environment.
- Navigated multiple technologies while staying engaged with consumers needing assistance upon installation of Zelle mobile application, inquiries upon person to person transactions, reporting of fraud disputes, education of how Zelle works and resolution to any reported complaints.
- Performed various forms of analysis, including detecting patterns and identifying fraud trends.
- Conducted research and investigation into user transactions of sending and receiving funds.
- Made judgment calls to interdict and mitigate fraud risk by researching the reason and determining next steps.
- Assisted clients with technical guidance of mobile zelle application as well as note documentation of an overview of call and interaction between client and myself.
Provider Service Associate
Magellan Health Services
09.2017 - 11.2019
- Received inbound calls from Consumers, Rendering, and Imaging facilities to process new prior authorization requests, adjustments to existing requests and/or customer service issues while working on first call resolution in a timely and professional manner.
- Scheduled peer to peer consultations from Rendering and Imaging facilities requesting to speak with clinicians regarding new and existing Prior Authorizations.
- Processed fax attachments between calls.
- Responsible for completing company standards in all categories on a monthly basis, team playing abilities, demonstrating effective problem-solving skills, and maintaining HIPPA regulations with member and provider Confidentiality at all times.
- Researched and communicated information regarding member eligibility, provider status, and authorization inquiries disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information and/or Health Plan.
- Communicated authorization disclosures and appeal/denial language to providers and members.
- Participated in Company Service Operation activities to help build a high-performance team, improve Care Center performance, excellence and culture.
Head Staffing Coordinator
Cypress Staffing
02.2011 - 08.2017
- Assisted in the hiring process of field staff and responsible for each new hire orientation.
- Utilized working knowledge to appropriately match caregiver's and nurses to Health Facilities and clients requesting private Home Care.
- Responsible for providing continuous follow up with staff to ensure current availability, demographic information, and skills are known, updated and documented in MatrixCare system
- Educated caregiver's regarding client, cases & care plan.
- Created and distributed schedules for both Nurses and PCA's.
- Ensured client profiles were created with client general information as well as to guarantee clients wants and needs were being satisfied, while maintaining each profile of any care plan changes to have as a tool to keep field staff updated upon their assigned client.
- Completed Quality Calls for all new caregiver's meeting with clients and follow up communication to family.
- Professionally addressed concerns to successfully resolve conflict/complaints.
- Implemented disciplinary actions, such as warnings, write ups, & assisted with the termination of field staff.
Education
Associate of Arts - General Studies
Estrella Mountain Community College
Avondale, AZ05.2025
High School Diploma -
Tolleson Union High School
Tolleson, AZ05.1998
Skills
- Verbal and Written Communication
- Attention to Detail
- Punctuality and Reliability
- Empathy
- Computer Literacy
- Active Listening
- Decision-Making
- Time Management
- Accurate Documentation and Management
- Leadership
- Smartphone Usage
Timeline
Courier
Federal Express
07.2021 - 05.2023
Consumer Services Analyst II - Fraud Operations
Early Warning Services - Zelle
12.2019 - 06.2021
Provider Service Associate
Magellan Health Services
09.2017 - 11.2019
Head Staffing Coordinator
Cypress Staffing
02.2011 - 08.2017
Associate of Arts - General Studies
Estrella Mountain Community College
High School Diploma -
Tolleson Union High School