Anthony Mullinez
Phoenix,AZ
Summary
- Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Overview
12
12
years of professional experience
Work History
FedEx Courier
Federal Express
Phoenix, AZ
07.2021 - 04.2023
- Completed a daily pre-trip inspection checklist, including fluid levels and vehicle maintenance, before first delivery of the day.
- Operated motor vehicles in a safe and efficient manner.
- Established long-term customer relationships through prompt and courteous service.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and documents and acquired proper signatures for all deliveries.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Communicated with dispatch and customers for accurate delivery information.
- Verified loads against shipping papers for dangerous goods shipments.
- Notified branch management of any vehicle safety concerns and issues.
- Obtained signatures needed to complete and process all delivery paperwork in a timely manner.
- Answered customer questions regarding shipments.
- Handled merchandise in accordance with product handling standards.
- Reported any errors found on delivery documents to supervisor.
- Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
- Delivered packages to customer doorsteps and business offices.
- Built professional relationships with customers and business partners to establish trust and credibility.
Consumer Services Analyst II - Fraud Operations
Early Warning Services - Zelle
Scottsdale, AZ
12.2019 - 05.2021
- Communicated effectively with consumers in an inbound metrics-driven call center environment.
- Navigated multiple technologies while staying engaged with consumers needing assistance upon installation of Zelle mobile application, inquiries upon person to person transactions, reporting of fraud disputes, education of how Zelle works and resolution to any reported complaints.
- Performed various forms of analysis, including detecting patterns and identifying fraud trends.
- Conducted research and investigation into users transactions of sending and receiving funds.
- Made judgment calls to interdict and mitigate fraud risk by researching the reason and determining next steps.
- Provided technical guidance to end users while documenting the reasoning upon decisions made to do so into the companies data base.
Provider Service Associate
Magellan Health Services
Phoenix, AZ
09.2017 - 11.2019
- Received inbound calls from Consumers, Rendering, and Imaging facilities to process new prior authorization requests, adjustments to existing requests and/or customer service issues while working on first call resolution in a timely and professional manner.
- Scheduled peer to peer consultations from Rendering and Imaging facilities requesting to speak with clinicians regarding new and existing Prior Authorizations.
- Processed fax attachments between calls.
- Responsible for completing company standards in all categories on a monthly basis, team playing abilities, demonstrating effective problem solving skills, and maintaining HIPPA regulations with member and provider Confidentiality at all times.
- Researched and communicated information regarding member eligibility, provider status, and authorization inquiries disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information and/or Health Plan.
- Communicated authorization disclosures and appeal/denial language to providers and members.
- Participated in Company Service Operation activities to help build a high-performance team, improve Care Center performance, excellence and culture.
Head Staffing Coordinator
Cypress Staffing
Phoenix, AZ
02.2011 - 08.2017
- Utilized working knowledge to appropriately match caregiver's and nurses to Health Facilities and clients requesting private Home Care.
- Responsible for providing continuous follow up with staff to ensure current availability, demographic information, and skills are known, updated and documented in MatrixCare system.
- Educated caregiver's regarding client, cases & care plan.
- Created and distributed schedules for both nurses and PCA's.
- Ensured client profiles were created with client general information as well as to guarantee clients wants and needs were being satisfied, while maintaining each profile of any care plan changes to have as a tool to keep field staff updated upon their assigned client.
- Completed Quality Calls for all new caregiver's meeting with clients and follow up communication to family.
- Professionally addressed concerns to successfully resolve conflict/complaints.
- Assisted in the hiring process of field staff and responsible for each new hire orientation.
- Implemented disciplinary actions, such as warnings, write ups, & assisted with the termination of field staff.
Education
No Degree - General Studies coursework
Estrella Mountain Community College
Avondale05.2024
High School Diploma -
Tolleson Union High School
Tolleson, AZ05.1998
Skills
- Local Routes
- Heavy Lifting
- GPS and Route Planning/Development
- Hazardous Material Handling
- Customer Service
- Valid Driver's License
- Accurate Documentation and Management
- Punctuality and Reliability
- Professional Relationships
- Verbal and Written Communication
- Delivery and Pickup
- Sorting
- Handheld Scanning Devices
- Mileage and Service Logs
- Excellent Driving Skills
- Coordinating Efficient Routes
- Vehicle Inspection
- Time Management
Accomplishments
- Delivery: Awarded a Safe Driving Plaque for continuously maintaining an accident and incident-free driving record while employed with Fedex Express.
- Delivery: Awarded a certificate of going above and beyond with creating relations with both business and residential consumers.
- Delivery: Recognized for conducting excellent customer service from business and residential consumers who would call in to Fedex station in order to contact Supervisors and praise the service which I had provided them.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
FedEx Courier
Federal Express
07.2021 - 04.2023
Consumer Services Analyst II - Fraud Operations
Early Warning Services - Zelle
12.2019 - 05.2021
Provider Service Associate
Magellan Health Services
09.2017 - 11.2019
Head Staffing Coordinator
Cypress Staffing
02.2011 - 08.2017
No Degree - General Studies coursework
Estrella Mountain Community College
High School Diploma -
Tolleson Union High School