Anthony Munoz
Hammond,IN
Summary
Customer-focused Territory Sales Representative with 4 years of experience generating revenue through individually tailored sales strategies. Product-fluent marketer, effortlessly demonstrating product usefulness in daily applications. Creative and personable representative with customer-focused outreach tactics and lead generation strategies. Outspoken Territory Sales Rep with 4 years of experience building brand loyalty through innovative product representation. Audience-inspired marketer, showcasing product solutions to customer needs. Collaborative marketing lifecycle facilitator, following established goals and increasing revenue. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Territory Sales Representative
Behr Paint Company
03.2020 - Current
- Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Generated advertising brochure for vendor use.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Parts Specialist
J.B. Hunt
08.2019 - 03.2020
- Ordered parts from various distributors to fulfill demands.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Issued parts to technicians to complete customers' repairs.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Food Processor
Pacmoore Products
06.2019 - 08.2019
- Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the organization.
- Troubleshot malfunctions with machinery and performed routine maintenance to restore functionality and minimize downtime.
- Monitored supplies and maintained optimal levels for production requirements.
- Built and packed boxes for shipment.
- Checked products for grade, color, and size.
- Mixed batches according to standardized preparations.
- Checked and controlled food-making equipment.
- Ensured compliance with food safety regulations by consistently adhering to sanitation guidelines and maintaining a clean work environment.
- Maintained clean work areas for optimal food quality.
- Prevented illnesses and protected consumers by sanitized equipment using steam hoses and appropriate cleaning products following each shift.
- Kept work areas neat, clean, and properly sanitized.
- Kept machines clean, organized, and tidy at all times.
- Removed products from line that did not meet quality standards.
- Selected and measured or weighed ingredients using English or metric measures and balance scales.
- Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
911 Dispatcher
Calumet City Police Department
04.2019 - 06.2019
- Read system maps and caller information, and documented details in system.
- Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Reduced risks and emergency response issues by observing public safety field units.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Answered calls from automatic routing system and took basic information from callers.
- Assisted callers in emergency situations with appropriate information and support.
- Followed established protocols for professional handling of emergency situations.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Sales Associate
The Home Depot
07.2016 - 04.2019
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged with customers to effectively build rapport and lasting relationships.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Gym Attendant
Planet Fitness
09.2017 - 01.2018
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Upheld high standards of hygiene throughout the facility by thoroughly cleaning equipment after each use according to established guidelines.
- Assisted members in achieving fitness goals through personalized guidance on equipment usage and exercise techniques.
- Responded to all customer inquiries thoroughly and professionally.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Educated new members on gym policies and procedures, fostering a safe and enjoyable workout environment for all users.
- Processed payments and provided receipts to establish proof of transaction.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
- Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
- Enforced rules and held customers accountable for not following gym regulations.
- Collaborated with personal trainers to enhance client experiences, offering assistance during workouts as needed.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
Car Detailer
The Duke Of Oil
05.2014 - 07.2016
- Followed safety guidelines for cleaning vehicles and equipment.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Removed dirt and debris from vehicle and equipment interiors.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Increased company revenue through upselling additional services such as paint protection, fabric guard, or glass treatment.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Developed strong relationships with clients, fostering trust in the quality of work provided by our auto detailing services.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Provided exceptional customer service and addressed customer inquiries.
- Shined vehicle windows and windshields to remove water spots.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Education
High School Diploma -
George Rogers Clark High School
Hammond, IN06.2016
Skills
- Contract Negotiation
- Technical aptitude
- Market Research
- Account Servicing
- Customer training
- Territory Management
- Product Knowledge
- Stock management
- Cash Handling
- Point of sale operation
- Competitor Analysis
- Opening and closing procedures
- Processing payments
- Sales strategy development
- Customer Relations
- Verbal Communication
- Basic Math
- Team Management
- Analytical Thinking
- Flexible and Adaptable
- Problem Resolution
- Customer Service
Cadet with the calumet city police Department
I did a cadet program with the Calumet City Police Department, while in the program i sat with the watcher commander and also did numerous ride alongs with the department and i also worked as a 911 dispatcher with the department,I have also done ride alongs with my cousin
Timeline
Territory Sales Representative
Behr Paint Company
03.2020 - Current
Parts Specialist
J.B. Hunt
08.2019 - 03.2020
Food Processor
Pacmoore Products
06.2019 - 08.2019
911 Dispatcher
Calumet City Police Department
04.2019 - 06.2019
Gym Attendant
Planet Fitness
09.2017 - 01.2018
Sales Associate
The Home Depot
07.2016 - 04.2019
Car Detailer
The Duke Of Oil
05.2014 - 07.2016
High School Diploma -
George Rogers Clark High School