Anthony Muscatello
Summary
Motivated Shift Supervisor with extensive experience in retail environments. Knowledgeable about security, safety, and service standards. Effective at helping management maintain order and increase revenue. With over 10 years of experience, driven to improve operations and increase company value through excellent leadership. Talented in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Thorough team contributor with strong organizational capabilities. Successfully handled numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Pharmacy
05.2023 - 12.2024
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Cultivated professional working relationships with peers and supervisors.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Call Center Representative
FCM Management
07.2022 - 01.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Fulfillment Associate
Amazon
11.2018 - 07.2020
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Set up sort area with cones (Route #'s, & SPR)
- Complete TDR of every trailer or truck before anyone enters with having two people that are certified go outside, make sure they are wearing their high- visibility vests, and flashlight with flashing indicators to be seen by ANY drivers in the yard, then following that, glad lock the air line so the driver cannot hook up to the trailer, and also a wheel chock in front of the wheels, along with appropriate sheet visible to those going on and off to verify TDR has been completed
- Problem Solve all packages that receive 'ERROR, N/A, AMZL, FDD, SIDE with Trouble Ticket Website, COMP, and various other resources
- Ensure all PDD's (Promised Delivery Dates) are checked daily and the ones that are not a scheduled delivery, are manually routed to ensure Customer receives their package promised by that date
- #CustomerObsessed
- Stack DFC (Depart for Fulfillment Center), the bulk of DFC will be stacked together, being sure to follow Amazon's Safety Guidelines then load onto EMPTY Amazon trailers
- Beginning sort with AA's, & loadout with the DSP's and DA's, do stand up with them
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed orders precisely for correct items, sizes and quantities.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Supervised and trained new staff in performing census.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Safety Tip, Work Standard, & Success Story and answer any questions or concerns and make sure everyone has the proper PPE available
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
Receiving Associate, Assembler to Plan Deliveries
Lowe's Home Improvement
02.2019 - 07.2019
- Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours
- Regularly reviewed invoices and double checked orders
- Coordinated warehouse organization and product placements
- Moved shipment materials to and from designated areas using lift and hand trucks
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day
- Completed durable assemblies with hand and power tools such as power drill and screwdrivers, ratchets, and sockets
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals
- Received and processed both written and verbal instructions, prints and work orders
- Kept work areas clean by removing trash and debris and organized all tools in preparation for next shift
- Put hazardous materials in properly marked containers to avoid injuries or contamination
Merchandising Specialist
Oreilly's Auto
05.2017 - 07.2018
- Worked with the manager to fully check all inventory into the system, then stocking all shelving out on the floor and putting away back stock or overflow in the back room along with rotation of needed products such as batteries, setting new planograms and they became available on our to-do list
- Front counter as needed, and did some deliveries when it was busy or if they were short on drivers
- Worked full time on a set schedule Tuesday through Saturday, 8 am - 4 pm weekly
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Maintained product inventory and reordered items.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Tracked and recapped key item performance.
Parts Driver
Ed Rinke Chevy Buick GMC
02.2017 - 03.2017
- Picked products for specific routes according to pick sheets
- Picked up incoming stock and delivered materials to designated locations
Groundskeeper
Huntington
04.2016 - 09.2016
- Just making sure all the guests were pleased with their experience
- Designed and drafted plans for gardens and flowerbeds
- Cleared walkways and created appealing landscape by performing seasonal activities, including maintaining the grass length and tree branches
- Enhanced visibility and improved shapes of trees and bushes with proper pruning
- Removed overgrowth, hazards and debris from common pathways to improve usability
Auto Parts Delivery Driver
Quality Collision Services
05.2015 - 04.2016
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Checked parts computer for stock items and initiated special orders.
- Operated and maintained tractor-trailer in compliance with state and federal regulations.
- Kept detailed records of deliveries and money received from customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Loaded truck and properly secured items to prevent damage for deliveries.
Front Desk Receptionist
Golden Tan Tanning Salon
07.2013 - 05.2015
- Maintained cleanliness of bathrooms throughout my shift, mopping the entire facility which also had a gym for women attached to it which I had to sanitize all the equipment daily, vacuum before we closed, close my drawer, then close the facility
- I was a key holder
Customer Service Representative
PETCO Animal Supplies
03.2011 - 05.2012
- Helped customers find what they're looking for, whether it be on the floor, double check the back room just to make sure it didn't get brought out to the floor
- Answered any questions the customers may have and gave them all of my knowledge to help them in the future
Education
High School Diploma -
Madison High School
Madison Heights, MI06.2010
Skills
- Time management
- Shipping & receiving
- Warehouse experience
- Forklift
- Order Picker
- Shift reporting
- Safety reviews
- Workplace safety
- Document management
- Sales monitoring
- Conflict resolution techniques
- Policy enforcement
- Customer-oriented
- Inventory control and record keeping
- Project management
- Cash handling
Production management
Certification
Forklift Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Shift Supervisor
CVS Pharmacy
05.2023 - 12.2024
Call Center Representative
FCM Management
07.2022 - 01.2023
Receiving Associate, Assembler to Plan Deliveries
Lowe's Home Improvement
02.2019 - 07.2019
Fulfillment Associate
Amazon
11.2018 - 07.2020
Merchandising Specialist
Oreilly's Auto
05.2017 - 07.2018
Parts Driver
Ed Rinke Chevy Buick GMC
02.2017 - 03.2017
Groundskeeper
Huntington
04.2016 - 09.2016
Auto Parts Delivery Driver
Quality Collision Services
05.2015 - 04.2016
Front Desk Receptionist
Golden Tan Tanning Salon
07.2013 - 05.2015
Customer Service Representative
PETCO Animal Supplies
03.2011 - 05.2012
High School Diploma -
Madison High School