Anthony Nape
Lafayette,IN
Summary
Dynamic and results-driven professional with extensive experience at Caterpillar as a Warehouse Forklift Operator. Proven expertise in forklift operation and materials handling, enhancing workflow efficiency and reducing product damage. Strong problem-solving abilities and a commitment to safety fostered a collaborative team environment, ensuring timely deliveries and compliance with OSHA standards.
Overview
15
15
years of professional experience
Work History
Warehouse Forklift Operator
Caterpillar
08.2024 - Current
- Operated forklifts to transport materials within warehouse, ensuring safety protocols were consistently followed.
- Conducted regular equipment inspections to maintain operational efficiency and prevent downtime.
- Collaborated with team members to optimize loading processes, enhancing workflow efficiency.
- Trained new employees on safe forklift operation and warehouse procedures, promoting a culture of safety.
- Implemented best practices for material handling, reducing potential hazards in work environment.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
Business Customer Service Representative
R. E. Wilmington, Inc
11.2021 - 08.2024
- Assisted customers with inquiries and product information to enhance service experience.
- Processed orders and returns efficiently, ensuring customer satisfaction and retention.
- Maintained accurate records of customer interactions in CRM systems for future reference.
- Collaborated with team members to resolve complex issues, improving overall workflow.
- Handled escalated concerns effectively, demonstrating strong problem-solving skills to meet customer needs.
- Supported training initiatives for new hires by sharing knowledge of best practices in customer service.
- Adapted quickly to changes in procedures and policies, ensuring compliance and consistent service delivery.
- Identified opportunities for process improvement, implementing changes that increased efficiency and reduced response time.
Trailer Repair
Wabash National
01.2011 - 12.2021
- Guided junior mechanics in best practices for efficient trailer repair techniques.
- Established a thorough documentation system that enhanced tracking of work orders and parts inventory.
- Participated in continuous training programs to ensure proficiency in modern trailer repair methods.
- Served as an accessible resource for technical support regarding electronics repair inquiries.
- Coordinated with maintenance team to tackle minor repairs and routine upkeep activities.
- Executed repairs on defective trailer floors while advising welders on project priorities.
Meat Department Sub-Lead
Kroger
01.2012 - 11.2021
- Demonstrated ability to learn quickly and adapt to new technologies and software applications.
- Worked effectively in fast-paced environments, ensuring timely completion of all tasks.
- Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.
- Exhibited strong communication skills, both verbal and written, fostering team collaboration.
- Supported team members by providing guidance and assistance in various projects.
- Managed time efficiently, consistently meeting deadlines across multiple assignments.
- Collaborated successfully in team settings while also excelling in independent tasks.
- Maintained a respectful and friendly demeanor, contributing positively to team dynamics.
Infantry Squad Leader
Army National Gaurd
05.2010 - 10.2016
- Led and coordinated tactical operations, ensuring mission readiness and team cohesion.
- Developed and implemented training programs to enhance soldier performance and operational effectiveness.
- Conducted risk assessments to identify potential threats, improving unit safety protocols.
- Supervised daily activities of squad members, fostering a culture of accountability and teamwork.
- Mentored junior leaders, enhancing their leadership skills and decision-making capabilities.
- Evaluated squad performance through after-action reviews, driving continuous improvement initiatives.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
Education
High School Diploma -
Frontier Jr./ Sr. High School
Chalmers, IN05.2010
Skills
- Forklift operation
- Warehouse organization
- Truck loading and unloading
- Problem-solving
- Heavy lifting
- Materials handling
- Hand-eye coordination
- Time management
- Attention to detail
- Team collaboration
- Team player
- Safe driver
- General laborer
- OSHA compliance
- Work Planning and Prioritization
- Staff management
- Customer Service-oriented
Timeline
Warehouse Forklift Operator
Caterpillar
08.2024 - Current
Business Customer Service Representative
R. E. Wilmington, Inc
11.2021 - 08.2024
Meat Department Sub-Lead
Kroger
01.2012 - 11.2021
Trailer Repair
Wabash National
01.2011 - 12.2021
Infantry Squad Leader
Army National Gaurd
05.2010 - 10.2016
High School Diploma -
Frontier Jr./ Sr. High School