Anthony Nayou
Urbandale,IA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Non CDL Truck Driver
Soldier Trucking
Des Moines, IA
06.2024 - 04.2025
- Operated various types of commercial vehicles, ensuring adherence to safety regulations and traffic laws.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance standards.
- Managed delivery schedules, optimizing routes for timely and efficient transportation of goods.
- Maintained accurate logs of driving hours, vehicle maintenance, and fuel usage for compliance purposes.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed on-time deliveries by choosing best and most efficient routes.
Auto Detailer
S and C Automotive
Urbandale, IA
09.2020 - 11.2023
- I am an auto detailer I take care of interior and exterior protection and detailing such as buffing or painting the exterior of a car with paint protection.
- Conducted thorough cleaning and detailing of vehicles to enhance appearance and customer satisfaction.
- Operated specialized tools, including steam cleaners and polishers, ensuring effective service delivery.
- Collaborated with team members to optimize workflow efficiency during busy periods.
- Provided exceptional customer service, addressing inquiries and ensuring client satisfaction with detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
Customer Service Sales Associate
Lowe's
Des Moines, IA
04.2025 - 09.2026
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Maintained organized merchandise displays to promote products and facilitate customer engagement.
- Collaborated with team members to ensure stock availability and timely replenishment of inventory.
- Supported promotional events by setting up displays and engaging customers with product information.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
High school diploma -
Elsik High School
Houston, TX10-2019
Skills
- Commercial Commercial driving
- Vehicle Inspection
- Safety Compliance
- Route Planning
- Delivery Coordination
- Logistics Coordination
- Transport Logistics
- Load Securement
- Preventive Maintenance
- Fleet Maintenance
- Mechanical Troubleshooting
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Sales Associate
Lowe's
04.2025 - 09.2026
Non CDL Truck Driver
Soldier Trucking
06.2024 - 04.2025
Auto Detailer
S and C Automotive
09.2020 - 11.2023
High school diploma -
Elsik High School
Section name
- Willing to relocate to: Iowa, LA
- Authorized to work in the US for any employer
Personal Information
Work Permit: Authorized to work in the US for any employer