Anthony Ndika
Round Rock,TX
Summary
Experienced Subrogation Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering over 10 years of experience and willingness to take on any challenge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Subrogation Representative
Farmers Insurance Exchange
06.2014 - 08.2023
- Reviews claim files to identify, evaluate, analyze and determine subrogation potential.
- Responsible for subrogation activities including identification and research of subrogation claims.
- Ascertains legal liability,pursues, negotiates and settles claims where subrogation is identified.
- Coordinates essential steps to secure evidence and ensure pursuit o, development and recovery of claims.
- Constant interaction with policyholders, claimants and witnesses to recommend, document necessary information to proceed with subrogation or close file.
- Daily maintenance of electronic claims system diary and email.
- Maintain diaries that serve as daily to-do list for claims. Involved in negotiations and negligence discussions with adverse carriers and legal department.
- Consults with leadership, trainer/peer mentors= regarding negligence evaluations, file strategies, negotiations.
- Proactively reviews and adjusts estimates on subrogation demands and negotiate settlement of claims from other carriers.
- Maintain knowledge of national, state and local insurance regulations through continuing education.
Agent Helpdesk Analyst
Farmers Insurance Exchange
12.2007 - 06.2014
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
BBA - Financial Services Marketing Operations
University of Central Oklahoma
Edmond, OK05.1986
Skills
- Claims resolution skills, knowledge of insurance and claims principles, practices and procedures
- Advanced analytical and problem solving skills with ability to manage and prioritize multiple projects
- Ability to deal with complex and ambiguous situations and issues
- Ability to prudently discuss and negotiate claim settlement with adverse carriers and claimants
- Ability to evaluate claims based on a cost benefit analysis
- Evaluate recovery potential on simple to complex loss types and determine quickest method of recovery
- Experience in and strong knowledge of personal and commercial lines of business with emphasis on auto damages, with ability to recognize opportunities for subrogation
- Knowledge of Microsoft Office Suite and other business related software
- Strong communication and presentation skills Ability to effectively articulate and interact with internal and external business partners
- Ability to gather, organize evidence, compose and effectively respond to Arbitration filings and dockets
Accomplishments
- Collaborated with team of 9 in the development of Cross Training for Liability and Damage Arbitration processes and procedures for Respondents and Applicants
- Reduced the number of claims subject to Arbitration proceedings by proactively negotiating and settling minor claims/disputes essentially reducing costs involved in going to Arbitration.
- Collaborated with people leaders in interviews and hiring process to ensure potential new hires were a good fit for our department and were ready to hit the ground running upon recruitment. It helped reduce turnover and improved efficiency.
- I developed a template that highlighted pertinent information in the initial claim review, it addressed coverage, liability exposures, limits etc. Essentially prepping the claim for a seamless and quicker resolution.
Affiliations
- American Educational Institute
- The Institutes
Certification
- Legal Principles of Insurance
- CPCU 530
Additional Information
I am a professional with exceptional verbal and writing skills. I am dependable and loyal and committed to my job and tasks. Although I can function independently with little or no supervision,I also enjoy collaborating with others in a team setting,sharing ideas and solving issues. I am receptive, a good listener and open to different methods o solving a problem. I also have the ability to maintain a cordial and professional relationship with both internal and external customers. I enjoy reading, jazz and classical music. I stay fit and active as a soccer referee and love to spend time bonding with my family.
Timeline
Sr. Subrogation Representative
Farmers Insurance Exchange
06.2014 - 08.2023
Agent Helpdesk Analyst
Farmers Insurance Exchange
12.2007 - 06.2014
BBA - Financial Services Marketing Operations
University of Central Oklahoma