Anthony Nelson
Las Vegas,NV
Summary
Delivered high-quality customer support while implementing process improvements to reduce wait times and enhance overall customer satisfaction
Overview
14
14
years of professional experience
Work History
Releaser/Auditor
Williams-Sonoma, Inc.
01.2015 - 03.2025
- Ensure sales orders and dock-returned products comply with quality standards and company policies prior to processing credits and adjustments for customer accounts.
- Perform detailed audits to maintain accuracy and prevent errors in financial transactions.
- Collaborate with cross-functional teams to ensure smooth workflow and effective issue resolution.
- Achieved perfect attendance with no tardies or call-outs for the year
Work Force Management
Williams-Sonoma, Inc.
01.2013 - 01.2015
- Monitor call volumes and analyze staffing needs, maintaining an optimal 2-3% abandonment rate.
- Develop and implement strategies to improve efficiency and service levels in response to fluctuating demand.
- Provide recommendations for process improvements to reduce wait times and enhance customer satisfaction.
Furniture Specialist/Customer Care Associate
Williams-Sonoma, Inc.
01.2011 - 01.2013
- Processed furniture sales orders and managed replacements, ensuring timely and accurate order fulfillment.
- Delivered superior customer service by resolving complex issues, addressing concerns, and providing detailed product information.
- Coordinated logistics, tracked orders, and provided shipping information to customers, ensuring a seamless delivery experience.
- Trained and mentored new hires, ensuring they were proficient in systems, processes, and customer service standards.
Education
United States Navy – Eight Years of Service.
Honorably DischargedSkills
- Salesforce, CRM Software
- JDE and ICG Software
- Microsoft Excel, Word
- AS400 Software, Adobe PDF
- Power point, Data Entry
- Outlook, Zoom platform
Timeline
Releaser/Auditor
Williams-Sonoma, Inc.
01.2015 - 03.2025
Work Force Management
Williams-Sonoma, Inc.
01.2013 - 01.2015
Furniture Specialist/Customer Care Associate
Williams-Sonoma, Inc.
01.2011 - 01.2013
United States Navy – Eight Years of Service.
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