Anthony Newcomb
Spokane,WA
Summary
I am trusted with multiple responsibilities and supervise day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives. No task is too big or hard. Great in customer service and conversing with customers. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered very hardworking, ethical and detail-oriented
Overview
4
4
years of professional experience
Work History
Assistant Site Manager
American Valet Company & Hyatt Regency Scottsdale
08.2023 - 05.2024
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
Server
M Culinary Concepts
08.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Pro Shop Associate
Stoneridge Golf Course
06.2022 - 08.2023
- Enhanced customer satisfaction by providing exceptional service and timely assistance in the pro shop.
- Assisted with special events coordination, resulting in successful tournaments and member appreciation days.
- Assisted members with scheduling tee times, ensuring efficient course utilization during peak hours.
- Trained new staff members on best practices for customer service and sales within the pro shop environment.
- Handled customer complaints professionally, resolving issues promptly while preserving positive relationships.
Stock Associate
World Market Cost Plus
11.2020 - 06.2021
- Unload trucks full of pallets then break them down and organize merchandise and prepare them to be stocked on shelves around the store
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- During business hours, I would work the floor and provide customer service as well as clean and organize the back warehouse.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
Education
Business entrepreneurship -
Grand Canyon University
Phoenix, AZ07.2023
Associate in Arts (AA) in Marketing - Business
Spokane Falls Community College
Spokane, WA06.2022
High School Diploma -
Joel E Ferris High School
Spokane, WA05.2022
Skills
- Time Management
- Problem-Solving
- Critical Thinking
- Leadership
- Customer Relationship Building
- Customer Service
- Attention to Detail
- Adaptable and Flexible
Additional Information
Have experience going door-to-door many days a year selling my services to customers.
Assessments
Verbal Communication, Highly Proficient, 04/01/20, Speaking clearly, correctly, and concisely, https://share.indeedassessments.com/share_to_profile/fc458f56a13fb64080bc7b47e9632f3deed53dc074545cb7
Timeline
Assistant Site Manager
American Valet Company & Hyatt Regency Scottsdale
08.2023 - 05.2024
Server
M Culinary Concepts
08.2023 - 12.2023
Pro Shop Associate
Stoneridge Golf Course
06.2022 - 08.2023
Stock Associate
World Market Cost Plus
11.2020 - 06.2021
Business entrepreneurship -
Grand Canyon University
Associate in Arts (AA) in Marketing - Business
Spokane Falls Community College
High School Diploma -
Joel E Ferris High School
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