Anthony Nguyen
McKinney,TX
Summary
The journey through customer service and food/drink management has organically led me to embrace a leadership role essential for the restaurant's growth. As a Regional Manager, I've guided multiple teams and discovered firsthand the power of building meaningful connections to elevate operations and to improve the customer experience. I am eager to embody servant leadership, nurturing a culture of teamwork and encouragement as we work together towards shared success.
Overview
7
7
years of professional experience
Work History
Associate
Urban Outfitters, Inc.
01.2024 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Regional Manager
Black Rock Coffee Bar
10.2017 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 4 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Sushi Chef
Marinepolis Sushi Land
11.2016 - 10.2017
- Prepared high-quality seafood, rice and ingredients for sushi.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Supported front-of-house staff during busy periods by efficiently executing orders according to guest specifications.
Education
High School Diploma -
Benson Polytechnic High School
Portland, OR01.2018
Timeline
Associate
Urban Outfitters, Inc.
01.2024 - Current
Regional Manager
Black Rock Coffee Bar
10.2017 - Current
Sushi Chef
Marinepolis Sushi Land
11.2016 - 10.2017
High School Diploma -
Benson Polytechnic High School