Handle the complete investigation including all necessary recorded statements from all parties involved and witnesses
Determine liability
Responsible for both property damage and injury resolution for unrepresented parties
Provide excellent customer service
Handling higher limit KPI policies
AUTO LIABILITY ADJUSTER
KEMPER INSURANCE
12.2018 - 04.2020
Responsible for investigating and analyzing coverage
Determining liability
Taking recorded statements from all parties involved and providing excellent customer service
Handling property damage by setting up inspections, issuing payments, and supplemental payments as well
Addressing and settling all injury claims
Ensuring that all assigned claims are concluded promptly and efficiently within the provisions of the policy contract and in accordance with the damages.
Assistant
JJ Entertainment
03.2015 - 11.2018
Supporting senior publicist
Writing/editing press releases
Performing various clerical tasks
Researching different media outlets that best fit the clients’ needs to prepare press clips for distribution
Updating email lists for press releases and deploying e-blasts
Compiling status reports
Updating social media
Submitting talent to different events through the Hollywood News Calendar
Assisted clients and attended Grammy Awards in 2016 and 2017.
PBX Operator
Westin Bonaventure Hotel
02.2015 - 11.2018
Answering all incoming telephone calls in a promptly and prescribed manner
Resolving guest problems or requests
Giving excellent customer service through the phone, preparing wake up calls, dispatching information and requests to the proper parties
Data entry as well as being familiar with hotel, its services, and the local area
Operating hotel switchboard in an efficient, courteous, and professional manner.
Education
Bachelor’s of Arts - Communication
California State University San Bernardino
San Bernardino, CA
2013
Skills
Advanced Time Management and Organizational Skills: Expert in prioritizing tasks, managing schedules, and meeting deadlines efficiently in dynamic environments
Effective Communication: Strong verbal and written communication abilities with a proven track record of clear, persuasive messaging and successful collaboration with diverse teams
Multitasking and Project Management: Proficient in handling multiple projects simultaneously, consistently delivering high-quality results within deadlines
Independent and Team-Oriented: Versatile in working autonomously or as part of a team, adapting to various working styles and contributing effectively to team goals
Decision-Making and Problem-Solving: Adept at analyzing situations, making informed decisions, and developing innovative solutions to complex issues
Certification
Kemper Education Emerging Leadership Program
completed August 2024
Timeline
UNREPRESENTED BODILY ADJUSTER
KEMPER INFINITY INSURANCE
04.2020 - Current
AUTO LIABILITY ADJUSTER
KEMPER INSURANCE
12.2018 - 04.2020
Assistant
JJ Entertainment
03.2015 - 11.2018
PBX Operator
Westin Bonaventure Hotel
02.2015 - 11.2018
Bachelor’s of Arts - Communication
California State University San Bernardino
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