Anthony Niedert
Omaha,NE
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
12
12
years of professional experience
Work History
Dispatcher Coordinator Manager
Suburban Air Freight
Omaha, NE
08.2022 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 6 Pilots
- Worked closely with transportation supervisor to dispatch and assign loads.
- Monitored changes in delivery schedule and communicated changes to customers.
- Matched bills of lading and reconciled quantities to verify items shipped.
Manager
Buffalo Wild Wings
Omaha, NE
01.2019 - 07.2022
- Upheld company standards and compliance requirements for operations and cleanliness.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Documented receipts, employee hours and inventory movement.
- Handled customer complaints, questions and inquiries.
- Directed employees through daily routines.
Sandwich Artist Shift Leader
Stardeli sandwiches
Omaha, NE
03.2016 - 12.2018
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Took orders, prepared foods and processed payments in full-service establishment.
- Supervised and led employees to maintain productivity and customer service levels.
- Evaluated and performed equipment maintenance to support operational goals.
- Established team goals, reviewed employee work and mentored team members to improve performance.
Store Clerk
Max I walker
Omaha , NE
09.2014 - 05.2016
- Interacted with over [Number] customers daily.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
Arby's
Cashiers
Omaha, NE
05.2012 - 04.2014
- Kept customer and food preparation areas clean and well-organized.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Followed company safety standards for food quality and sanitation procedures.
- Served orders to customers at windows, counters and tables.
- Monitored and counted food stock and supplies to reorder on time.
- Measured ingredients required for specific food items to reduce waste.
- Assisted management with monthly inventory control and weekly stock ordering.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Made and served coffee, tea and fountain drinks.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Education
High School Diploma -
North High Magnetic
Omaha, NE05.2014
Skills
- Opening and closing procedures
- Team development
- Training and mentoring
- Schedule oversight
- Issue and conflict resolution
- People skills
- Basic math
- Flexible
- Leadership
- Communication
- Improving operations
- Delivery procedures
- Delegating work
- Coordinating urgent deliveries
- Critical thinker
- Training new hires
Timeline
Dispatcher Coordinator Manager
Suburban Air Freight
08.2022 - Current
Manager
Buffalo Wild Wings
01.2019 - 07.2022
Sandwich Artist Shift Leader
Stardeli sandwiches
03.2016 - 12.2018
Store Clerk
Max I walker
09.2014 - 05.2016
Arby's
Cashiers
05.2012 - 04.2014
High School Diploma -
North High Magnetic
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