Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
References
Timeline
Generic

Gloria Ukata

Birmingham,United Kingdom

Summary

A highly skilled, motivated, and adaptable professional with extensive experience in human resources and customer service. Proven expertise in managing client inquiries, conducting data analysis, enhancing client experiences, and fostering team collaboration. Recognized for a strong track record of delivering excellence through effective communication, problem-solving, and process improvement. Dedicated to driving positive outcomes and building lasting relationships with clients and colleagues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service (Part-time)

G4S
04.2024 - Current
  • Adopted a customer-focused approach to addressing customers' complaints and inquiries while providing guidance, which positively and scalable impacted the employer's overall performance.
  • Managed approximately 30 inbound calls and emails while maintaining a professional demeanor under pressure.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Teaching Assistant/Cover Teacher (Part-time)

Pk education& rTriibe
11.2023 - Current
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Mentored and tutored individual students needing additional help.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.

Human Resource Assistant

Nimsel Events
11.2019 - 09.2023
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Responded to employee questions about benefits and other HR topics.
  • Conducted new hire orientation to verify completion of the appropriate paperwork, recording information in thehuman resources database.
  • Organized new employee orientation schedules for new hires.
  • Answered and redirected incoming phone calls to the office.

Education

Master’s - International Business with Human Resource Management

Ulster University
Birmingham
09.2024

Bachelors - Political Science

Kaduna State University
Kaduna
02.2019

Skills

  • Accuracy in processing and tracking of administrative processes
  • Data consolidation for reporting
  • Detail-oriented mindset
  • Collaborative
  • Proactive in team work and projects
  • Ability to Multi-task
  • Pressure management
  • Research Skills
  • Expert user of Microsoft Office
  • Effective project management
  • Customer service

Certification

  • IEUK internship in Marketing, 2024
  • Finance management - Coursera, 2023
  • Customer service – e-learning, 2019
  • Digital marketing - Google, 2019

Extracurricular Activities

Team Leader of Kaduna State University Debate Club, 2015 Mentored and tutored underprivileged children, 2018

References

Available upon Request

Timeline

Customer Service (Part-time)

G4S
04.2024 - Current

Teaching Assistant/Cover Teacher (Part-time)

Pk education& rTriibe
11.2023 - Current

Human Resource Assistant

Nimsel Events
11.2019 - 09.2023

Master’s - International Business with Human Resource Management

Ulster University

Bachelors - Political Science

Kaduna State University

Similar Profiles

CREATE PROFILE
Gloria Ukata