Overview
Work History
Timeline
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Anthony Nincevic

Fort Lauderdale,FL

Overview

14
14
years of professional experience

Work History

Customer Success Specialist

Pixevety
10.2023 - Current
  • Maintained a 94.3% client retention rate, outperforming industry benchmarks in the education tech space.
  • Led on-boarding and enablement programs for admin, staff, and IT teams across, U.S. and Canadian schools, accelerating adoption and reducing time-to-value.
  • Collaborated cross-functionally with Product, Engineering, and Sales to resolve integration challenges (SSO, SIS), enhance product functionality, and improve overall user experience.
  • Streamlined workflows around consent management, folder visibility, and facial recognition, reducing support escalations and improving user satisfaction.
  • Leveraged data-driven insights to streamline onboarding processes, strengthen client engagement strategies, and identify opportunities for service adoption and platform expansion.

Sales Consultant

Cross Country Healthcare
10.2021 - 10.2023
  • Recruited, qualified, and placed travel nurses into contract assignments strategically aligned with hospital staffing priorities and provider career goals.
  • Acted as the dedicated relationship manager for assigned travel nurses, ensuring satisfaction throughout assignments and proactively supporting contract extensions and redeployments.
  • Built strong provider loyalty through high-touch engagement, contributing to increased renewal rates and strengthening workforce stability for healthcare partners.
  • Partnered cross-functionally with credentialing, compliance, and travel logistics teams to streamline onboarding and accelerate placement timelines.
  • Supported healthcare client success across diverse regions by ensuring timely, compliant provider deployments critical to patient care delivery.

Senior Customer Success Specialist (Team Lead)

Nexgen Agency
10.2016 - Current
  • Led and coached a team of customer success and support specialists, overseeing daily performance, conducting 1:1 coaching sessions, and driving accountability toward KPIs.
  • Established team workflows, escalation protocols, and quality standards, improving first-response resolution rates by 35% and reducing customer churn.
  • Acted as executive liaison between leadership and the frontline team, translating company goals into action plans and ensuring consistent delivery of a white-glove customer experience.
  • Provided hands-on support for high-profile clients, blending technical guidance with “consultative service strategies to maximize satisfaction and retention across B2B and B2C sectors.
  • Partnered with cross-functional teams (sales, product, marketing) to relay customer insights and influence roadmap decisions.
  • Cultivated a high-performance, high-empathy team environment, consistently surpassing customer satisfaction benchmarks (90%+ CSAT) across consecutive fiscal years.

Senior Technical Support Advisor

Apple
01.2015 - 08.2016
  • Acted as the final escalation point for challenging cases, identifying trends and reporting product defects to internal teams when needed.
  • Trained customers on new hardware and software features to help them unlock full functionality of their Apple devices.
  • Exercised discretion in customer appeasement, offering product replacements or service credits to resolve concerns and preserve brand loyalty.
  • Mentored peers and assisted with new hire onboarding to ensure consistency in support delivery and knowledge retention.
  • Shared customer feedback internally to improve processes and enhance the overall support experience.

Timeline

Customer Success Specialist

Pixevety
10.2023 - Current

Sales Consultant

Cross Country Healthcare
10.2021 - 10.2023

Senior Customer Success Specialist (Team Lead)

Nexgen Agency
10.2016 - Current

Senior Technical Support Advisor

Apple
01.2015 - 08.2016

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Anthony Nincevic