Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Interests
Quote
Accomplishments
Generic

ANTHONY NORRIS

Houston,TX

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes and extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

10
10
years of professional experience
1
1
Language

Work History

Bartender Lead

PostScript
02.2024 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.

Bartender Lead

Cigars International
04.2023 - 12.2023
  • Accurately ordering, receiving, and counting inventory from vendors
  • Creating a culture of accountability for staff including but not limited to all quality, safety, and customer service procedures
  • Maintaining all necessary save serve certifications and ensuring staff comply with all local and state regulations
  • Adhere to the company’s cleanliness and organizational standards
  • Coaching and training team members to ensure company performance and customer service standards are met
  • Creating a fun and safe atmosphere for patrons and staff
  • Performing daily cash handling duties
  • Bartending as needed
  • All other duties assigned
  • Accurately ensuring the safe is accounted for properly
  • Key holder to the building
  • Work directly with staff to ensure exceptional guest service
  • Manage/oversee pouring levels, speed of service, customer service, and proper mixing and serving of drinks
  • Analyze employee and customer feedback to help execute promotional events and service levels
  • Understand and communicate business objectives to the bar staff, to help increase profits and maximize guest satisfaction
  • Experienced in working with diverse personalities and able to diffuse tense situations.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

BARTENDER

LOCAL TABLE
06.2022 - 12.2022
  • Memorized alcohol and food inventory, leading to daily bar sales increasing 50% higher than company average
  • Conduct promotion and marketing
  • Build relationships with clientele to create repeated business
  • Up-sale items to increase sales
  • Team player
  • Take initiative.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

BAR LEAD/MANAGER

AMAHLE BAR & LOUNGE
03.2020 - 01.2022
  • Hire, Train, and Oversee Staff
  • Memorized alcohol and food inventory, leading to daily bar sales nearly 50% higher than company average
  • Developed promotional drinks to push in-store sales
  • Ensure Bar Cleanliness and Safety
  • Conduct Marketing to push seasonal cocktails
  • Maintain a budget to ensure we aren’t overspending
  • Build Relationships with Clientele
  • Verifying age and duty of care according to TABC
  • Preparing and serving a range of drinks, including traditional and classy drinks, and knowing alcohol pairing and tastes
  • Making orderings, managing inventory, and oversee bar supplies and alcohol stock
  • Processing customer payments, and upselling items
  • Greet customers, answer questions pertaining to business and recommend menu items
  • Design menus and utilize proper equipment and ingredients
  • Handle basic cleaning duties.
  • Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
  • Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
  • Raised customer satisfaction scores by addressing concerns promptly and professionally.
  • Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
  • Demonstrated adaptability in managing various events, from private parties to large-scale corporate functions, providing exceptional service tailored to each occasion.
  • Processed payments for orders and provided customers with change.
  • Assisted with bussing tables and cleaning up spills.
  • Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Poured and prepared mixed drinks for over 500+ customers daily.
  • Built strong relationships with suppliers to secure competitive pricing on premium products without sacrificing quality.

BARTENDER/WAITER

BAR LOUIE
10.2020 - 03.2021
  • Ensure guest and customer satisfaction
  • Drive and maintain top sales
  • Train staff
  • Manage inventory
  • Build and maintain relationships with clientele
  • Ensure bar procedures are followed on a daily basis
  • Organize bar area to streamline drink orders in a timely fashion
  • Poured and prepared mixed drinks for over 500 customers daily.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

BARTENDER/WAITER

OLIVE GARDEN
11.2019 - 10.2020
  • Take beverage orders from customers or wait staff and serving drinks as requested
  • Mix drinks using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
  • Check identification to verify legal age requirements for all customers
  • Provide a positive and friendly guest experience by interacting with patrons
  • Keep bar area clean, safe and organized
  • Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
  • Organize the bar area to streamline drink preparation and inventory
  • Place orders for liquor, beer, wine, and other supplies
  • Slice, pit, and prepare fruit garnishes for drinks.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

AVIATION AIRCREW SPECIALIST

UNITED STATES AIR FORCE
02.2014 - 11.2019
  • Initiate actions to support flight management policy and procedures; monitors, collects, updates, and audits
  • Schedule aircrew flying and ground training, maintain information and planning data
  • Maintain control and accountability of individual flight and jump records
  • Manage Operations desk; maintain proficiency in unit Go/No-Go policy ensuring safety of flight for 120 aircrew members
  • Maintain tracker board for EOM tasks; ensure seamless monthly tracking
  • Perform over 50 flight record reviews; confirm aviation service data; ensure unit and aircrew proficiency of 120 members.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Built and managed relationships with key clients and partners to drive growth.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed strong client relationships through consistent communication and attentive service.

Education

COMPLETION OF SUPERVISORY COURSE -

AIRMAN LEADERSHIP SCHOOL
San Antonio, TX
06.2017

TECHNICAL TRAINING -

KEESLER AIR FORCE BASE
Biloxi, MS
11.2014

Skills

  • Interactive Communication
  • Delegating Ability
  • Flexibility
  • Compassion
  • Humility
  • Utmost Confidence
  • Positive Attitude
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Menu Memorization
  • Complex Problem-Solving
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional Appearance
  • Alcohol awareness
  • Food Service
  • Team training and development
  • New Hire Training
  • Beverage Preparation
  • Drink Preparation Techniques
  • Inventory
  • Sales expertise
  • Classic cocktails
  • Wine and liquor knowledge
  • Food Running
  • Bar Equipment Familiarity
  • Staff Management
  • Changing beer kegs
  • Health codes compliance
  • Aloha POS
  • Dining room management
  • Fast Learner
  • Food and Beverage Service
  • Bussing and Serving
  • Bartending License
  • Basic Math
  • Bar Menu Planning
  • Craft Beer Expertise

Timeline

Bartender Lead

PostScript
02.2024 - Current

Bartender Lead

Cigars International
04.2023 - 12.2023

BARTENDER

LOCAL TABLE
06.2022 - 12.2022

BARTENDER/WAITER

BAR LOUIE
10.2020 - 03.2021

BAR LEAD/MANAGER

AMAHLE BAR & LOUNGE
03.2020 - 01.2022

BARTENDER/WAITER

OLIVE GARDEN
11.2019 - 10.2020

AVIATION AIRCREW SPECIALIST

UNITED STATES AIR FORCE
02.2014 - 11.2019

COMPLETION OF SUPERVISORY COURSE -

AIRMAN LEADERSHIP SCHOOL

TECHNICAL TRAINING -

KEESLER AIR FORCE BASE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceCareer advancementHealthcare benefitsPaid time off4-day work weekWork from home optionFlexible work hours

Interests

Sports

Basketball

Business Books

Traveling

Food

Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Accomplishments

  • Won "Airman Of The Quarter 2017" Award for Outstanding professional and personal development in completion of Airman Leadership School.

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ANTHONY NORRIS