Anthony Norris
Dallas,TX
Summary
Seasoned fine dining server with vast knowledge of high-end food, wine and spirits. Brings skillset in providing top-notch customer service, fostering loyal clientele and maintaining a pristine dining environment. Highlights include effective communication skills, ability to multitask under pressure and strong teamwork ethic. Prior roles have benefited from quick problem-solving abilities and keen eye for detail, resulting in enhanced guest satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Y.O. Ranch Steakhouse
Dallas, TX
04.2023 - 07.2025
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
Server
Saltgrass Steakhouse
Grapevine, TX
03.2022 - 04.2023
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Casual Fine Dinning Server
Heywire
Dallas, TX
07.2021 - 06.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables and polished glassware and silverware.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
Fine Dining Server
The Melting Pot
Addison, TX
09.2018 - 03.2020
- Suggested wine pairings to go with specific menu items.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Casual Fine Dining Server
Smoke
Plano, TX
03.2017 - 05.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Fine Dining Server
Brio
Allen, TX
07.2015 - 01.2016
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
Fine Dining Server
Bonnie Ruth's
Allen, TX
09.2013 - 07.2015
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Arlington High School
Indianapolis, INSkills
- Upselling skills
- Luxury experience management
- Point of sale operation
- Wine pairing
- Guest relations management
- Order accuracy
- Sales expertise
- Menu and daily specials memorization
- High-volume dining
- Food sales and promotion
- Tableside etiquette
- Hospitality service expertise
- Party service experience
- Exceptional customer service
- Fast paced environment adaptability
Certification
- Food Handlers and TABC Certified 2024
Timeline
Fine Dining Server
Y.O. Ranch Steakhouse
04.2023 - 07.2025
Server
Saltgrass Steakhouse
03.2022 - 04.2023
Casual Fine Dinning Server
Heywire
07.2021 - 06.2022
Fine Dining Server
The Melting Pot
09.2018 - 03.2020
Casual Fine Dining Server
Smoke
03.2017 - 05.2018
Fine Dining Server
Brio
07.2015 - 01.2016
Fine Dining Server
Bonnie Ruth's
09.2013 - 07.2015
High School Diploma -
Arlington High School
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