ANTHONY NOVOA
Miami Gardens
Summary
I’m a professional advisor passionate about providing practical insights and creating collaborative environments. With extensive experience in strategic planning and conflict resolution, I focus on making meaningful contributions to team success. I’m known for being adaptable and results-oriented, thriving at solving problems and building strong relationships.
Overview
10
10
years of professional experience
Work History
Appliance Certified Advisor
Best Buy
01.2021 - Current
- Oversaw sales and customer service operations within the Appliances department at Best Buy.
- Assisted customers in selecting appliances tailored to new homes or renovation projects, providing expert guidance on indoor and outdoor kitchen designs.
- Maintained in-depth knowledge of industry trends, product specifications, and regulations to ensure accurate and reliable client recommendations.
Retail Sales Manager
Drone Nerds by DJI
01.2017 - 01.2021
- Managed retail sales operations (2018–2019), leading a team to consistently meet or exceed sales targets while delivering exceptional customer experiences.
- Advanced to Drone Technician (2020–2021), specializing in the assembly, maintenance, and repair of drones for individual clients and public safety agencies, including police and fire departments.
- Earned FAA Part 107 Remote Pilot Certification, enabling legal operation of drones for commercial purposes such as aerial cinematography.
Operations Associate
Amazon Warehouse
01.2016 - 01.2017
- Monitored and updated package data in real time, preventing misroutes and ensuring 100% compliance with Prime delivery deadlines.
- Coordinated with floor operations to resolve discrepancies, maintaining a high level of accuracy in inventory and shipment records.
- Streamlined package processing workflows, contributing to improved efficiency and reduced order processing time during peak demand periods.
Education
High School Diploma -
Miami Springs Sr. High School
01.2016
Skills
- Proficient in Excel and Word applications
- Data-driven decision-making
- Effective problem-solving in high-pressure situations
- Excellent verbal communication and customer service
- Knowledgeable in Apple products
- Document handling and record-keeping
- Professional and flexible team player
- Comfortable learning and adapting to new tools and systems
- Experienced in using Workday for workforce and operations management
Accomplishments
- Successfully managed teams, projects, and operational tasks, showcasing strong problem-solving and organizational skills.
- Recognized for consistently meeting and surpassing goals while mentoring and supporting colleagues to achieve team objectives.
- Took on increasing responsibilities at a young age, demonstrating reliability, leadership, and adaptability in diverse work environments.
Languages
Spanish
Native or Bilingual
Timeline
Appliance Certified Advisor
Best Buy
01.2021 - Current
Retail Sales Manager
Drone Nerds by DJI
01.2017 - 01.2021
Operations Associate
Amazon Warehouse
01.2016 - 01.2017
High School Diploma -
Miami Springs Sr. High School
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