Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Nunziata

Brooklyn,NY

Summary

Energetic Employee skilled at welcoming guests and overseeing dining operations. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers expectations with personalized service. Accustomed to demanding work with little downtime. Dedicated team player who strives to keep a positive work environment.

Overview

6
6
years of professional experience

Work History

Maitre D'

Casa Mono
11.2023 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.

Lead Host

Quality Eats - West Village
03.2022 - Current
  • Answered telephone to provide dining information and take reservations
  • Performed walkthroughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers
  • Notified server after seating parties in section to facilitate prompt service
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
  • Answered phones promptly to record and confirm reservations
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Asked guests water preference when seating tables
  • Assisted with delivery orders by bringing them to the driver
  • Tracked seated guests and available seating using computer-based reservation software
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
  • Greeted guests and gathered information to seat groups or place on waitlist

Host

The Fulton
11.2022 - 11.2023
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service
  • Accommodated special seating requests for guests to enhance satisfaction
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Completed daily side work and opening and closing duties without fail
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Answered customer questions about hours, seating, and menu information
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Kept up the appearance of the restaurant throughout the shift
  • Counted the menus after each shift, disposed of those not fit for service and informed management of how many were needed for the following shift
  • Wrote out a dining report for each shift which stated how many large parties were coming into the restaurant and if there were any special guests that should be brought to management's attention

Lead Host

Mercado Little Spain
08.2021 - 03.2022
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Collected information from arriving guests to seat groups or place them on waitlist
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Answered guest questions about hours, seating and menu information
  • Informed servers of newly seated parties for speedy service
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Trained new hosts by teaching them how to use OpenTable and providing them all the information they need to succeed within the restaurant

Host

Blue Fin
12.2018 - 03.2020
  • Provided a warm and welcoming atmosphere when guests walked into the restaurant
  • Took reservations and to-go orders by phone, answered guest questions and informed of accurate wait times
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Informed servers of newly seated parties for speedy service
  • Maintained guest satisfaction and increased drink sales by directing guests to bar area while waiting for tables
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Looked up and emailed itemized receipts to guests upon request
  • Kept up the appearance of menus and rotated them out during the end of each dining period
  • Assisted with running coat check in the colder months

Education

High School Diploma -

Oceanside High School
Oceanside, NY
06-2014

Skills

  • Proficient in both Resy and Opentable
  • Reservation management
  • Greeting guests
  • Detail-oriented
  • Customer service expertise
  • Phone etiquette
  • Guest complaint resolution
  • Guest seating
  • Dining area maintenance
  • Hospitality and accommodation
  • Reliable and responsible
  • Problem-solving abilities

Timeline

Maitre D'

Casa Mono
11.2023 - Current

Host

The Fulton
11.2022 - 11.2023

Lead Host

Quality Eats - West Village
03.2022 - Current

Lead Host

Mercado Little Spain
08.2021 - 03.2022

Host

Blue Fin
12.2018 - 03.2020

High School Diploma -

Oceanside High School

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Anthony Nunziata