Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Nunziata

Brooklyn,NY

Summary

Dynamic Maitre D' with 6 years of experience in the restaurant industry and proven track record in guest relations and reservation management. Known for creating a welcoming atmosphere and enhancing the dining experience through effective communication and problem-solving skills. Accustomed to demanding work, with little downtime. Dedicated team player who strives to keep a positive work environment.

Overview

7
7
years of professional experience

Work History

Maitre D' /Assistant Floor Manager

Casa Mono
New York, New York
11.2023 - Current
  • Welcomed guests and ensured a pleasant dining experience.
  • Managed reservations and coordinated seating arrangements efficiently.
  • Maintained cleanliness and organization of dining areas throughout service.
  • Handled customer inquiries and resolved concerns promptly.
  • Trained new staff on service protocols and customer interaction techniques.
  • Provided seating arrangements for guests according to their needs and preferences.
  • Served as liaison between front-of-house staff and management team for communication purposes.
  • Monitored guest satisfaction levels through direct interaction during meal times.
  • Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
  • Created floor plans and assigned server sections before each shift.
  • Informed managers, chefs, and servers of VIPs, dietary restrictions, and allergies.
  • I opened the restaurant and acted as the floor manager when another manager could not be present.

Host

The Fulton by Jean Georges
New York, New York
11.2022 - 11.2023
  • Greeted guests warmly to create a welcoming atmosphere.
  • Maintained cleanliness and organization of the dining area.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Inspected dining areas for any damages or defects.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Lead Host

Mercado Little Spain
New York, New York
08.2021 - 03.2023
  • Fostered a welcoming atmosphere for guests upon arrival and departure.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Demonstrated strong organizational skills when handling multiple tasks simultaneously.
  • Trained new hosts on company policies, procedures, and customer service standards.
  • Provided excellent customer service by anticipating guest needs before they arise.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.

Lead Host

Quality Eats West Village
New York, New York
03.2022 - 11.2022
  • Managed guest seating and flow during peak service hours.
  • Oversaw cleanliness and organization of the host stand area.
  • Fostered a welcoming atmosphere for guests upon arrival and departure.
  • Resolved customer complaints in a timely and efficient manner.
  • Assigned tables to guests, ensuring a pleasant dining experience.
  • Created a welcoming atmosphere by engaging customers in conversation throughout their visit.
  • Maintained an up-to-date knowledge of menu items including ingredients, preparation methods, and presentation standards.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.

Host

Blue Fin
New York, New York
12.2018 - 03.2020
  • Greeted guests warmly to create a welcoming atmosphere.
  • Managed reservations and seating arrangements efficiently.
  • Handled customer inquiries and resolved issues promptly.
  • Supported team members during busy service periods effectively.
  • Assisted servers in seating guests by escorting them to their tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.

Education

Some College (No Degree) -

Pace University
New York, NY

Skills

  • Proficient in both Resy and OpenTable
  • Strong leadership
  • Guest relations
  • Staff training
  • Reservation management
  • Service coordination
  • VIP handling
  • Customer service
  • Ability to work under pressure
  • Attention to detail

Timeline

Maitre D' /Assistant Floor Manager

Casa Mono
11.2023 - Current

Host

The Fulton by Jean Georges
11.2022 - 11.2023

Lead Host

Quality Eats West Village
03.2022 - 11.2022

Lead Host

Mercado Little Spain
08.2021 - 03.2023

Host

Blue Fin
12.2018 - 03.2020

Some College (No Degree) -

Pace University

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