Enthusiastic manager willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
8
8
years of professional experience
Work History
Fulfillment Expert
Theorem
05.2023 - Current
Collaborated with team members to meet daily targets, contributing to overall company success and growth.
Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Staying up-to-date on industry regulations and guidelines related to fulfillment operations.
Printed labels, packaged boxes, and loaded into outbound containers.
Accomplished multiple tasks within established timeframes.
Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Followed orders precisely for correct items, sizes and quantities.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Extraction Technician
Luminous Botanicals
06.2021 - 07.2022
Followed policies and procedures for daily operations to fully comply with state regulations.
Maintained extraction and infusion operations by initiating, coordinating and supporting operational policies and procedures.
Enhanced extraction efficiency by optimizing equipment settings and procedures.
Kept equipment working properly with regular upkeep and planned preventive maintenance.
Increased workplace safety by implementing proper training and adherence to safety protocols.
Performed data entry and completed proper paperwork.
Completed physical inventory counts each week.
Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Packed and labeled materials to prepare items for shipment.
Communicated with carrier representatives, arranging for deliveries.
Manager
Groundwork Industries
05.2016 - 01.2021
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Onboarded new employees, including training, mentoring and new hire documentation
Adjusted job assignments and schedules to keep pace with dynamic business needs
Maintained CTS for store including daily inventory
Developed and maintained relationships with regular shoppers and suppliers through continual communication and excellent customer service.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
West Albany High School
Bachelor of Arts - Music Production
Full Sail University
Winter Park, FL
06.2025
Skills
Product Packaging
Staff Management
Excellent work ethic
Employee scheduling
Coaching and mentoring
Recruiting and interviewing
Cost Control
Shipping and receiving
Quality Control
Shipping coordination
Warehouse Operations
Logistics Planning
Teamwork and Collaboration
Time Management
Quick Learner
Attention to Detail
Inventory Audits
Mentoring and training
Data Entry
Regulatory Compliance
Additional Information
Experience with POS systems, BioTrack, and multi-line phones
Personable, loyal and responsible
Excellent customer service skills when handling dispute resolution