Anthony Ogutu Onyango
Counselor
Tacoma,WA
Summary
Dynamic sales consultant with a proven track record at Victra-Verizon, excelling in consultative sales and customer liaison. Adept at exceeding sales goals through effective territory management and persuasive communication. Recognized for driving B2B sales and fostering community networking, ensuring robust client relationships and successful project outcomes.
Overview
28
28
years of professional experience
Work History
Sales Consultant
Victra-Verizon
Tacoma, WA
01.2021 - Current
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Addressed customer questions and concerns regarding products and services.
- Priced out products for customers and drew up sales paperwork.
- Handled credit and debit card payment processing to complete purchasing experience.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Listened to customers to understand needs and refer to optimal services.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
Caregiver
Med -Tec
Seattle, USA
01.2021 - Current
- 75 hour training
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with meal planning to meet nutritional plans.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Followed safe lifting and transferring techniques to transport residents.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Instructed family members on how to provide bedside care.
- Drove clients to doctors' appointments and social outings.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Recorded client status progress and challenges in logbooks and reports.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained detailed records of services performed on clients.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Assisted clients with maintaining good personal hygiene.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Helped clients get in and out of beds and wheelchairs.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Consulted with client care team to continually update care plans.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Contacted medical providers on behalf of clients to follow up on appointments.
Priest
Belleville diocese
Belleville, IL
06.2010 - 02.2020
- I do pastoral work and hospital ministry
- Recruited church members to boost participation in music programs.
- Conducted special services like baptisms, weddings, and funerals.
- Visited, counseled, and prayed with church members to provide pastoral care.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Reached out to unchurched, new residents or inactive church members.
- Optimized church committee functions clarifying goals and delegating tasks.
- Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
- Spearheaded community outreach programs.
- Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
- Managed all aspects of ministry.
- Collaborated with staff and volunteers to administer pastoral care in times of celebration and grief.
- Brought attention to youth ministry contributions through congregational awareness initiatives.
- Liaised with church staff and ministry discuss church growth objectives.
- Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
- Led community outreach by supporting and expanding mission initiatives.
- Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
- Preached and ministered to members and congregation through multiple avenues of communication.
- Prepared participants for roles in ceremonies, services or events.
- Participated in fundraising to support congregational activities.
- Drafted articles and delivered speeches to share information about religious issues.
- Met with individuals in hospitals and prisons, offering comfort and support.
- Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
- Officiated weddings and led funeral services for church members.
- Devised and implemented congregational membership expansion tactics.
- Engaged in interfaith, community and recreational activities for religious programs.
- Referred families and individuals to community support services, psychologists, or doctors for necessary care.
- Instructed and guided individuals converting to new faith.
- Planned special ceremonies, services and events in coordination with families and individuals.
- Gathered church members to aid community emergency or crisis response.
- Studied and interpreted religious laws, doctrines and traditions.
- Oversaw building management, supplies orders and facility repairs.
- Administered communion, baptisms and other religious rites.
Dean of Students
Lake Institute of Tropical Medicine
Kisumu, Kenya
01.2004 - 05.2007
- I was in charge of student affairs.
- I taught Behavioral Studies, Clinical Psychology, Health Education and Promotion, Communication Skills, and Critical Thinking.
- I also worked at the Rarieda Constituency mobile clinic.
- I was in charge of data collection and recording.
- Enforced behavior management interventions to improve learning environment and increase academic success.
- Communicated frequently by telephone, email and in-person meetings with families of students struggling to meet school expectations for discipline and attendance.
- Upheld commitment to educational excellence by promoting and establishing atmosphere of mutual respect and trust between students, faculty and parents.
- Implemented and coordinated school spirit week, graduation, fall orientation and anti-bullying week.
- Supported students' academic, health, social and financial needs by connecting students to resources on and off campus.
- Oversaw attendance trends and conducted parent conferences and home visits to guarantee student success.
- Executed and strategies to increase parental and community engagement within school.
- Guided students and parents in future educational decisions by setting educational goals and improving level of life skills.
- Established behavioral procedures to reinforce positive interactions between parents, students and faculty.
- Maintained organized records to document student behaviors, interventions, and outcomes.
- Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
- Collaborated with teachers to understand and improve classroom conditions.
- Recruited, hired and oriented departmental staff.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Directed or coordinated engaging support staff in administering departments or academic institutions.
- Planned, administered and controlled budgets.
- Participated in state and national events, developing partnerships with industry to increase university profile.
- Enhanced operations by realigning procedures with changing trends in education.
- Provided assistance to faculty by teaching classes, conducting orientation meetings and scheduling events.
- Directed activities of admissions, registration and career services departments.
- Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment.
- Boosted registrations by improving promotional, outreach, and parent engagement strategies.
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
- Maintained institutional solvency with current, accurate and fully compliant financial records.
- Developed curricula and recommended curricula revisions to improve student learning outcomes.
- Directed, coordinated and evaluated activities of support staff within academic institutions, departments, and alumni organizations.
- Advised students on course selection, progress toward graduation and career decisions.
- Prepared reports using academic or institutional data and information.
- Developed or used assessment instruments to monitor student learning results.
Missionary Student
Society of African Missions
01.1997 - 01.2004
- I lived in a multinational/ cultural community as a missionary student throughout my contract years
Chief Librarian
SMA
Nairobi, Kenya
08.2002 - 05.2003
- I was in charge of upgrading the SMA library.
- During my tenure, I completed a new computerized system for cataloguing, which is also used in the Congress Library in the USA.
- I also availed my pastoral services over the years to the Catholic Church parishes in Eldoret, Kitale, Marakwet, and Nairobi.
- In Benin, I did pastoral work in Kerou (Northern Benin), and St.Marc Cathedral in Cairo, Egypt.
- Curated a diverse collection of materials, including books, digital resources, and multimedia, to meet community needs.
- Maintained inventory of contents for rare books and archives collections.
- Developed and implemented library programs that increased patron engagement by significant percentages.
- Taught group and individual instruction sessions to impart knowledge of library and research practices.
- Conducted informational literacy workshops for community members, improving research skills and resource utilization.
- Kept resources in clean and working fashion to maintain availability for use.
- Managed cataloging and classification of library materials using Dewey Decimal and Library of Congress systems.
- Processed faculty requests for new resources.
- Fostered a welcoming and inclusive library environment, encouraging community participation and lifelong learning.
- Attended conferences and subscribed to trade publications to maintain current knowledge of field.
- Organized library media supplies, main catalog, special equipment and permanent records.
- Compiled and analyzed library usage statistics, adjusting services and collections to meet changing needs.
- Documented movement of library media materials and equipment.
- Cleaned and repaired damaged books and library resource materials.
- Coordinated interlibrary loans, expanding access to resources not available in the local collection.
- Supervised and trained library staff and volunteers, enhancing team performance and service quality.
- Implemented and monitored security measures to protect library assets and ensure patron safety.
- Performed digital research using databases and online data repositories.
- Addressed and resolved patron inquiries and issues, providing exceptional customer service.
- Made copies of reference materials for patrons and processed associated fees.
- Replaced worn labels and barcodes to keep materials in good physical condition.
- Coached students, faculty and staff in use of electronic, print and internet resources.
- Answered patrons' questions at circulation desk.
- Developed and enforced circulation policies and procedures.
- Directed catalog, media and instructional services in library.
- Designed and maintained the library's website and social media platforms, enhancing online engagement.
- Publicized and promoted library services, programs and collections.
- Negotiated with vendors for the acquisition of library materials, securing cost-effective deals.
- Organized library equipment and collections.
- Researched questions and concerns from customers and provided detailed responses.
- Researched questions and concerns from customers.
- Administered library programming, including reading groups, author talks, and educational workshops.
- Maintained complete and accurate records of library transactions.
- Conducted inventory audits, ensuring accuracy in library database and physical collection.
- Reshelved books to maintain neat and tidy reading area.
- Implemented an automated library system, streamlining check-out processes and inventory management.
- Led community outreach initiatives, fostering strong relationships between the library and local organizations.
- Established a digital library presence, including the creation and management of online resources and services.
- Oversaw daily operations, ensuring efficient customer service and resource accessibility.
- Managed budget and financial resources, ensuring optimal allocation towards library services and collection development.
- Maintained an up-to-date knowledge of publishing trends to ensure a relevant and comprehensive collection.
Youth Projects Coordinator
SMA
Cairo, Egypt
08.2001 - 08.2002
- I dealt with the youth projects, focusing more on counseling and providing general advice to the youth from various backgrounds and religions who attended the St. Marc Club in Heliopolis and Shoubra, Cairo.
- I offered pastoral counseling sessions to Sudanese refugees in Sakakini Parish, Cairo.
- I also trained the young adults on matters of religion, sexuality development, fundamental morals, and the importance of taking part in community development.
- I was also involved, along with other community members, in organizing the parish budget, running the social club, and managing other real estate assets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Computed balances, totals or commissions to support accounting team.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Interpreted and explained work procedures and policies to brief staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Analyzed financial activities of department to share budgetary input with managers.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Researched and prepared reports required by management or governmental agencies.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Guided employees in handling difficult or complex problems.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Communications and Publications Department Head
Smashburger
Calavi, Benin
09.2000 - 07.2001
- I was in charge of the Communications and Publications departments.
- Together with the team, I oversaw the establishment and computerization of the publication office, as well as the introduction of 'Calavi Agenda' for the Society of African Missions (SMA) in the West African region.
- While in Benin, I worked with children in the orphanage home, and I dwelt mainly on talent development.
- Utilized technology to streamline operations and improve service delivery.
- Enforced departmental policies, procedures and state and federal laws.
- Trained employees on proper and safe use of equipment and tools.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Built and managed relationships with vendors through effective contract management and price negotiations.
- Created culture of empowerment and innovation for employees to promote engagement.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Worked closely with sales associates to complete tasks.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Followed safety protocols and company processes and procedures.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Managed daily operations, ensuring efficient workflow and productivity.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Utilized technology and software for inventory management and sales reporting.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
Education
MASTER OF ARTS - THEOLOGY, MASTER OF DIVINITY
Kenrick School of Theology
St. Louis, Missouri, USA01.2010
Theological Studies -
Tangaza College
Nairobi, Kenya01.2004
Certificate - Islamic Studies, Egyptian Colloquial Arabic I, Egyptian Colloquial Arabic II
Dar Comboni: Arabic Language Institute
Cairo, Egypt01.2002
Bachelor of Philosophy - Philosophy and Religious Studies
Urbaniana Pontifical University
Rome01.2000
Skills
- Customer liaison
- Demonstrations
- Sales funnel management
- Territory expansion
- B2B sales
- Customer oversight
- Prospect qualification
- Trade show representation
- Sales proposal creation
- Consultative sales
- Referral generation
- Prospecting skills
- Territory management
- Online marketing
- Persuasive communication
- Objection handling
- Industry trends
- CRM proficiency
- Leads prospecting
- Community networking
- Closing techniques
- Sales strategies
- Project management
- Cold calling
- Contract negotiation and closing tactics
- Lead generation
- Web technologies and services
- Product and service sales
- Sales analysis
- Time management
- Exceeds sales goals
- Medication coordination
- Customer liaison
- Personal hygiene assistance
- Physical therapy support
- Compassionate care
- Recreational activities
- Emotional support
- Social interaction
- End-of-life care
- Dementia care
- Care plan development
- Meal preparation
- Medical equipment operation
- Fall prevention
- Documentation
- Compassionate client care
- Nutrition
- Medication and appointment reminders
- Behavioral management
- Incident reporting
- Dependable and responsible
- Resident empowerment
- Incapacitation care
- Conflict resolution
- Team collaboration
- Care plan assessment
- Compassion and empathy
- Medical office administration
- Chronic disease management
- Progress documentation
- Daily living activities assistance
- Elderly care
- Flexible schedule
- Patient companionship
- Client documentation
- Clinical quality program standards
- Verbal and written communication skills
- Strong ethics
- Community activities
- Active listening
- Care plan adherence
- Autism support
- Patient care and companionship
- Safety awareness
- Medical records management
- Empathetic listening
- Special needs care
- experience
- At-home care instruction
- Problem-solving
- Records maintenance
- Compassionate communication
- COVID-19 safety policies
- Heavy lifting
- HIPAA compliance
- Medical record-keeping
- Disability support
- Patient advocacy
- Relationship building
- PPE usage
- Multitasking and organization
- Care plan management
- Direct patient care
- Patient assessments
- EMR / EHR
- Customer liaison
- Medication management
- Flexible schedule and availability
- Supportive companionship
- Daily living assistance
- ADL assistance
- Patient mobility assistance
- Complex Problem-solving
- Mobility assistance
- Case management
- Cultural sensitivity
- First aid and safety
- Records management
- Patient management
- Quality program protocols
- Dining room support
- Behavior redirection
- Respectful and compassionate
- Indirect patient care
- Medication administration
- Client transportation
- Hoyer lifting equipment
- [Language] fluency
- Adaptability and flexibility
- Stress management
Personal Identification Number
A003706611Z
Driving License Number
0045678 (LGI 25)
Volunteer Experience
- Foyer de la Vierge Marie Hospice, Heliopolis, Cairo, Egypt
- Fagalla Old Peoples Home, Sisters of Charity, Cairo, Egypt
- St. Marc Cathedral’s Mentally Handicapped School, Cairo, Egypt
- Foreigners Prison, Cairo, Egypt
- Nairobi Hospital, Nairobi, Kenya
- Nyumbani Children’s Home (HIV/AIDS Orphans), Nairobi, Kenya
- Kenyatta National Hospital, Nairobi, Kenya
References
- Dr. Muthoni Musangali, Chair & Associate Professor, Webster University, muthoni08@webster.edu, 1 314 246 8278, 470 E Lockwood Ave., St. Louis, Missouri, 63119-3141
- Mirium Dobey, RN, RN BJC (Travelling), BJC- Trinity Hospital, barakanaamani@gmail.com, 1 (267) 322-0051, 3117 W Washington, Springfield, Illinois, 62702
- Fr. Ranees Anbu Kumar, SMA, Provincial Superior, Society of African Missions (SMA), anvoorkumar@yahoo.com, 1 201-567-0450, 23 Bliss Avenue, Tenafly, New Jersey, 07670
- Martin R. Ochieng, Group Managing Director, Sasini (A member of the Sameer Group), mochieng@sasini.co.ke, +254 722/705-200706, Rivaan center, Muguga green, Brookside grove, Nairobi, 00200
- Sebby Onyango Bey, Director, Beytechinc Consultants, sebby@beytechinc.com, +254 720 789254, P.O. Box 992, Nairobi, 00200
- Kate Nkatha Ochieng’, Commercial Director, Fairtrade Africa, Kateochieng@icloud.com, +254 722 313696, P.O. Box 53525, Nairobi, 00200
Hobbies and Interests
- Gardening
- Swimming
- Cycling
- Surfing the internet
- Listening to classical and Salsa music
- Watching football
- Rugby
- Travelling
Nssf Number
583128920
Personal Information
- Identification Number: 21403522
- Place of Birth: Nairobi, Kenya
- Passport Number: B039492
- Date of Birth: 08/06/77
- Marital Status: Single
- Religion: Christian- Catholic
Timeline
Sales Consultant
Victra-Verizon
01.2021 - Current
Caregiver
Med -Tec
01.2021 - Current
Priest
Belleville diocese
06.2010 - 02.2020
Dean of Students
Lake Institute of Tropical Medicine
01.2004 - 05.2007
Chief Librarian
SMA
08.2002 - 05.2003
Youth Projects Coordinator
SMA
08.2001 - 08.2002
Communications and Publications Department Head
Smashburger
09.2000 - 07.2001
Missionary Student
Society of African Missions
01.1997 - 01.2004
MASTER OF ARTS - THEOLOGY, MASTER OF DIVINITY
Kenrick School of Theology
Theological Studies -
Tangaza College
Certificate - Islamic Studies, Egyptian Colloquial Arabic I, Egyptian Colloquial Arabic II
Dar Comboni: Arabic Language Institute
Bachelor of Philosophy - Philosophy and Religious Studies
Urbaniana Pontifical University
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