Mary Knoepfler
Spencerport,NY
Summary
Motivated professional with a strong work ethic and commitment to operational efficiency. Demonstrates expertise in data analysis and fraud prevention, ensuring accuracy and compliance while producing and maintaining critical reports. Known for adaptability in fast-paced environments and ability to support team success through effective communication.
Overview
10
10
years of professional experience
Work History
Adjudicator
MAXIMUS
Spencerport, NY
07.2022 - Current
- Produce, update, and maintain data reports while promptly alerting management to any inconsistencies or issues identified.
- Verified data entries for accuracy and completeness, ensuring adherence to established standards.
- Audited personal work and others' work to ensure compliance with established procedures and quality standards.
- Perform database queries to support data analysis and escalate concerns when appropriate.
- Entered data into designated computer systems and software applications with high accuracy.
- Participate in special projects and provide management with timely, consistent updates throughout each project phase.
- Bullet points should highlight your accomplishments, skills, and impact.
- Whenever possible, quantify the results of your work. For example, 'Created a new process for reviewing invoices, decreasing client wait times by 45%.
Fraud Analyst/ Research and Decision
ADVANCE CALL CENTER TECHNOLOGIES/BOA
Johnson City, TN
01.2019 - 06.2022
- Reviewed customer debit accounts to verify transaction details and identify potential fraud.
- Utilize internal bank network systems to retrieve, analyze, and interpret transaction data.
- Conduct professional outbound calls to customers to gather additional information relevant to their fraud cases.
- Research and evaluate client fraud claims to determine appropriate resolutions.
- Compiled and assessed collected information to determine claim status and ensure accurate resolutions.
- Ensure all investigations follow bank policies, compliance standards, and regulatory requirements.
- Maintain detailed documentation of findings, customer communications, and final determinations.
- Supported clients through fraud investigation process, providing high-quality customer service and clear communication.
Kennel Attendant/Veterinary Assistant
EAST RIDGE ANIMAL HOSPITAL
Rochester, NY
01.2016 - 06.2018
- Prepared and sterilized surgical rooms and instruments to ensure a safe and efficient operating environment.
- Safely restrained and handled animals during examinations, treatments, and procedures.
- Assisted in developing and implementing procedures that prioritized animal and human welfare, enhancing overall operational effectiveness.
- Maintained clean and sanitized equipment and work areas to support veterinarians and technicians in delivering quality animal care.
Education
High School Diploma -
University High School
Johnson City, TN06-1986
Skills
- Risk Assessment
- Regulatory compliance
- Project coordination
- Database querying
- Document management
- QIC, MAS, ELMO System Operator Expert
- Maximus standardized training for AI
- Effective with Microsoft Office
- Attention to detail
- Time management
- Decision Making
- Multitasking Abilities
- Continuous improvement
- Effective communication
- Team Management
Timeline
Adjudicator
MAXIMUS
07.2022 - Current
Fraud Analyst/ Research and Decision
ADVANCE CALL CENTER TECHNOLOGIES/BOA
01.2019 - 06.2022
Kennel Attendant/Veterinary Assistant
EAST RIDGE ANIMAL HOSPITAL
01.2016 - 06.2018
High School Diploma -
University High School