Anthony O'Malley
Chicago,IL
Summary
Driven and dynamic professional with a proven track record at DePaul University, enhancing technology support and fostering positive relationships. Excelled in fast-paced environments, demonstrating exceptional computer skills and team collaboration. Achieved significant improvements in support service efficiency and customer satisfaction, showcasing a unique blend of technical prowess and interpersonal acumen.
Overview
4
4
years of professional experience
Work History
Classroom Technology Assistant
DePaul University
11.2020 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
Barista
Fannies Cafe
06.2020 - 09.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelors of Communication - Communication And Rhetoric
DePaul University
Chicago, IL06.2026
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Support Services
- Data Entry
- Verbal and written communication
- Relationship Building
Timeline
Classroom Technology Assistant
DePaul University
11.2020 - Current
Barista
Fannies Cafe
06.2020 - 09.2020
Bachelors of Communication - Communication And Rhetoric
DePaul University