Anthony Orlando
Roselle Park,NJ
Summary
Competitive Telesales Executive with track record of excellence in outbound & inbound sales. Energetic telemarketer with strong phone voice and successes closing deals over telephone. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Telesales Specialist
Good Merits Inc.
Eatontown, NJ
08.2015 - Current
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Followed up on sales leads through outbound calling.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Maintained and recorded customer information in database.
- Handled inbound telephone calls from interested customers.
- Created reports detailing telemarketing activities and results.
- Developed relationships with customers to increase sales opportunities.
- Identified opportunities for upselling additional products or services based on customer needs.
- Ensured compliance with all applicable laws and regulations pertaining to customer service operations.
- Assisted in the recruitment process by screening resumes, conducting interviews and making hiring decisions.
- Managed daily operations of a call center, including staff scheduling and resource allocation.
- Developed comprehensive action plans for improving overall customer service delivery.
- Monitored team performance metrics, such as average handle time, first call resolution rate, and customer satisfaction scores, to identify areas for improvement and training needs.
Education
High School Diploma -
Union High School
Union, NJ06-2003
Skills
- CRM Software
- Performance Tracking
- Goal-Oriented
- Follow-up calls
- Closing sales
- Cold-calling
- Building rapport
- Upselling products
- Skilled negotiator
- Attention to Detail
- Call Documentation
- Email and Telephone Etiquette
- Strategic Marketing
- Lead Management
- Warm Calling
- Script Reading
- Script use
- Customer Service
- Negotiation and Persuasion
- Sales proficiency
- Product and service knowledge
- Relationship Building
- Complaint resolution
- Mentoring and Coaching
- Negotiation
- Inbound and outbound calls
- Professional speaking abilities
- Results-Driven
- Appointment Scheduling
- Sales expertise
- Call Center Operations
- Call Control
- Customer Engagement
- Sales Techniques
- Product Sales
Timeline
Telesales Specialist
Good Merits Inc.
08.2015 - Current
High School Diploma -
Union High School
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