Anthony Orrick
Buena Park,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and enforce company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Knott's Soak City
05.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Managed a team of 150 staff members.
- Managed on site labor to meet business needs.
- Geared team to upsell and meet daily sales goals.
- Trained new team members on current and changing policies and procedures.
- Coached team members to encourage growth.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Resolved customer complaints promptly, maintaining high satisfaction rates among park visitors.
- Conducted regular inspections of facilities and equipment for compliance with safety regulations.
Supervisor
Mrs. Knott's Chicken Dinner Restaurant
11.2019 - 05.2023
- Applied leadership talents and problem-solving skills to maintain team efficiency.
- Created work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Handled customer concerns, resolved issues professionally and efficiently.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Assisted team in managing roughly 200 staff members.
- Addressed coaching opportunities with staff and team leaders to encourage growth.
Supervisor
Starbucks
09.2018 - 11.2019
- Applied strong leadership talents and problem-solving skills to maintain corporate standards.
- Handled customer concerns, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supervised daily operations to ensure safety and efficiency in water park activities.
- Trained and mentored staff on policies, procedures, and customer service best practices.
Supervisor
T.G.I. FRIDAY'S - Bar & Restaurant
11.2018 - 11.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Solicited customer feedback to identify and improve on areas of weakness.
- Educated staff on organizational mission and goals to help employees achieve success.
- Achieved results by working with staff to meet established targets.
- Coordinated team schedules to optimize staffing levels during peak periods.
- Implemented quality control measures to enhance guest experience and operational performance.
Team Leader
Knott's Soak City
08.2018 - 09.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team in daily operations, ensuring high-quality service and compliance with safety regulations.
- Developed training programs, enhancing staff performance and operational efficiency.
Foods Service Associate
Knott's Berry Farm
08.2015 - 09.2018
- Maintain professional demeanor when interacting with guests.
- Unloaded, loaded and organized baked goods.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Assisted large volume of customers daily with focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions
- Delivered exceptional customer service in fast-paced food environments.
- Operated kitchen equipment and ensured adherence to safety standards.
- Maintained cleanliness and organization of food preparation areas.
Education
GED -
Fullerton College
Fullerton, CA05.2013
Skills
- Production Efficiency
- Staff Supervision
- Storage Organization
- Special Menu Planning
- Problem Resolution
- Customer Service
- Disciplinary Write-Ups
- Food Assembly Supervision
- Work Station Assignments
- Food Delivery Oversight
- Service Quality
- Staff Scheduling
- Health and Safety Standards
- Timesheet Organization
- Task Delegation
- Guest Satisfaction
Timeline
Supervisor
Knott's Soak City
05.2023 - Current
Supervisor
Mrs. Knott's Chicken Dinner Restaurant
11.2019 - 05.2023
Supervisor
T.G.I. FRIDAY'S - Bar & Restaurant
11.2018 - 11.2019
Supervisor
Starbucks
09.2018 - 11.2019
Team Leader
Knott's Soak City
08.2018 - 09.2018
Foods Service Associate
Knott's Berry Farm
08.2015 - 09.2018
GED -
Fullerton College