Anthony Ortega
Walnut,CA
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Dedicated and proficient Teaching Assistant with two years of experience at Chapman University, demonstrating a strong commitment to fostering academic excellence. Skilled in assisting faculty members in developing course materials, conducting tutorials, and grading assignments. Proven ability to effectively communicate complex concepts to students, facilitating their understanding and learning progress. Committed to promoting a supportive and engaging learning environment conducive to student success.
Overview
7
7
years of professional experience
Work History
Caseworker
Boys Republic
Chino Hills, CA
07.2024 - Current
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Facilitated group sessions focusing on topics such as life skills development and conflict resolution.
- Developed individualized service plans based on client's strengths and identified needs.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
Teaching Assistant
Chapman University
Orange, United States
11.2023 - Current
- Collaborated with faculty to develop course materials, ensuring alignment with learning objectives and academic standards
- Conducted engaging tutorials and facilitated classroom discussions to enhance student comprehension of course content
- Assisted in grading assignments, providing constructive feedback to students to support their academic growth
- Demonstrated proficiency in communicating complex concepts clearly and effectively to students from diverse backgrounds
- Contributed to creating a supportive and inclusive learning environment that encouraged active participation and student success
- Utilized innovative teaching strategies and technology to enhance the learning experience and engagement of students
- Offered one-on-one academic support and guidance to students, addressing their questions and concerns outside of class hours
- Collaborated with peers and faculty to identify areas for curriculum improvement and implement enhancements
- Participated in professional development opportunities to enhance teaching skills and stay updated on best practices in education
- Acted as a mentor and role model for students, inspiring them to strive for excellence and pursue lifelong learning
Pet Care Specialist
Petsmart
Walnut, United States
10.2022 - 05.2024
- Resolving guest discrepancies while ensuring that associates are treated with fairness
- Ensure that sales and operations are meeting their quarterly expectations
- Maintaining positive guest relationships to ensure future business
- Promote team building exercises to optimize work performance
- Having monthly discussions with staff to gain insight on any potential improvements or changes that need to be implemented
- Maintaining and ensuring safety is a top priority
- Creating an inclusive environment for both staff and customers
- Fostered a welcoming community for new and recurring customers
Athletic Department Assistant
Chapman University
Orange, United States
08.2020 - 05.2024
- Volunteered to help with special projects of varying degrees of complexity
- Maintained a clean reception area to promote a positive, professional environment for clients
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Assisted coworkers and staff members with special tasks on a daily basis
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Ensure fairness and equality while optimizing performance
- Promoted diversity and inclusion within the athletic department
- Worked as a personal assistant to coaching staff
Private Tutor
Private
Diamond Bar, United States
02.2018 - 04.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Used positive reinforcement, repetition and review to help students master challenging material
- Met with students and discussed educational goals and expectations
- Responded to after hours email and telephone requests to provide students assistance with specific questions
- Created special handouts, study guides and enrichment materials to boost student knowledge
- Collaborated with parents to create tutoring sessions appropriate for a student's age, learning preference and learning style
- Kept and reviewed academic records for students to determine areas to cover in tutoring sessions
- Traveled 10 miles to various locations to provide tutoring sessions to students in need
- Supported students with helpful study habits and exam strategies
- Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern
Education
BA - Psychology
Chapman University
Orange05.2024
Skills
- Teamwork and Collaboration
- Multitasking and time management
- Task prioritization
- Client interaction
- Analytical Skills
- Strong organizational skills
- Bilingual
- Presentation Design
- Scheduling
- Office Administration
References
- Dr. Edward Dana, Chapman University, eddana@chapman.edu, 714-744-7945
- Casey Shine, Chapman University, shine@chapman.edu, 714-720-7267
- Evelyn Retiz, Petsmart, Evelyn_retiz@yahoo.com, 626-485-7767
- Ashley Salazar, Boys Republic, asalazar@boysrepublic.org, 909-306-8361
- Augustino Adams, University of La Verne, aadams@laverne.edu, 310-242-7199
Extracurricular Activities
NCAA Athlete, Chapman University, 07/01/20, 06/30/22
Languages
Spanish
Personal Information
Title: COLLEGE ADVISOR
Timeline
Caseworker
Boys Republic
07.2024 - Current
Teaching Assistant
Chapman University
11.2023 - Current
Pet Care Specialist
Petsmart
10.2022 - 05.2024
Athletic Department Assistant
Chapman University
08.2020 - 05.2024
Private Tutor
Private
02.2018 - 04.2020
BA - Psychology
Chapman University
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