Anthony Ortega
Chatsworth,CA
Summary
Dynamic Shift Leader at Western Bagel with a proven track record in enhancing team performance and customer satisfaction. Skilled in cash handling and problem-solving, I implemented process improvements that streamlined operations and minimized delays. Committed to fostering a positive work environment while training and mentoring staff to achieve excellence.
Overview
8
8
years of professional experience
Work History
Shift Leader
Western Bagel
04.2024 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Western Bagel
05.2017 - 04.2025
- Supervised daily operations to ensure efficient workflow and high-quality product output.
- Trained and mentored new team members in operational procedures and customer service standards.
- Implemented process improvements that enhanced staff performance and reduced production delays.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal supply availability.
- Resolved customer complaints promptly, ensuring satisfaction and maintaining positive brand reputation.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
North Hollywood High School
North Hollywood, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
Timeline
Shift Leader
Western Bagel
04.2024 - Current
Shift Leader
Western Bagel
05.2017 - 04.2025
High School Diploma -
North Hollywood High School
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