Anthony Ortiz
Salinas,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated at The Pebble Beach Company. Excelled in multitasking and prioritizing tasks, coupled with a strong ability in storage area management. Achieved consistent stock availability and positive guest experiences by leveraging initiative-taking and team collaboration skills.
Overview
9
9
years of professional experience
Work History
Houseman
The Pebble Beach Company
01.2023 - Current
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
Office Service Representative
Canon Business Process Services
11.2021 - 11.2022
- Conducted research as needed to provide accurate data for departmental reports and presentations.
- Ensured punctual delivery of mail and packages by managing internal mail distribution system effectively.
- Assisted in organizing company events, promoting positive work culture and employee engagement.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Maintained monthly, weekly and daily reports of transaction.
General Merchandizer
Target
06.2015 - 11.2021
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
Education
Associate of Science - Film, Television And Electronic Media
Hartnell College
Salinas, CA12.2023
High School Diploma -
Everett Alvarez High School
Salinas, CA05.2015
Skills
- Initiative-taking
- Reliability and punctuality
- Multitasking and Prioritizing
- Heavy Lifting
- Storage Area Management
- Team Support and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Houseman
The Pebble Beach Company
01.2023 - Current
Office Service Representative
Canon Business Process Services
11.2021 - 11.2022
General Merchandizer
Target
06.2015 - 11.2021
Associate of Science - Film, Television And Electronic Media
Hartnell College
High School Diploma -
Everett Alvarez High School
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