ANTHONY ORTIZ
Oklahoma City,OK
Summary
Dedicated Senior Advisor with over 5 years of experience in ensuring high level customer satisfaction and operational efficiency. Proven track record in managing service teams, optimizing workflows, and implementing best practices to enhance service delivery. Strong leadership skills with a focus on training and development, problem-solving, and communication.
Overview
11
11
years of professional experience
Work History
Senior Advisor
Jim Norton Toyota
05.2019 - Current
- Lead a team of 7-10 service representatives to exceed customer satisfaction through transparent consulting, product knowledge and individual performance building
- Diffused challenging situations to sustain productive workflow and foster client retention.
- Supported the Fixed opt director in overseeing day-to-day operations, ensuring adherence to company policies and procedures
Derrickhand
Franks International
03.2014 - 04.2019
- Operated and managed the Derrick for casing operations in various oilfield environments across the US, ensuring safe and efficient execution of tasks over a course of 5 years
- Oversaw the handling, stacking, and securing of casing pipes, including preparation for installation and removal
- Continuously monitored equipment performance, performed routine inspections, and executed maintenance to prevent downtime and ensure adherence to safety protocols
- Collaborated with drilling crews and engineers to coordinate casing operations, promoting effective communication and teamwork to meet project timelines
- Implemented safety regulations and best practices to maintain a zero-incident work environment, contributing to a culture of safety on-site
- Trained and mentored new crew members on Derrick operations, safety standards, and emergency procedures, enhancing team awareness and performance
- Maintained accurate records of operations and equipment usage, reinforcing efficient planning and reporting back to management
Education
High school Diploma - High School Core Classes
U.s Grant High
Oklahoma City, OK05.2011
Skills
- Performance Metrics Analysis
- Team Leadership and Development
- Conflict Resolution
- Process Improvement
- Ability to Adapt
- Excellent Communication Skills
- Technical Troubleshooting
- Competitively Driven
- Collaborate and Multitask
Timeline
Senior Advisor
Jim Norton Toyota
05.2019 - Current
Derrickhand
Franks International
03.2014 - 04.2019
High school Diploma - High School Core Classes
U.s Grant High
Similar Profiles
Rachel FarrellRachel Farrell
Customer Service Advisor at Jim Norton ToyotaCustomer Service Advisor at Jim Norton Toyota
Justin WestJustin West
Service Drive Manager at Jim Norton Toyota Of Oklahoma CityService Drive Manager at Jim Norton Toyota Of Oklahoma City
Brandon GodinezBrandon Godinez
Lob Porter at Jim Norton Toyota Of OKCLob Porter at Jim Norton Toyota Of OKC