Anthony O. Smith
Chicago,IL
Summary
Dynamic Property Management professional with a proven track record at UNIS/Empower Work Force Empower Solutions, enhancing occupancy rates and streamlining operations. Expert in Tax Credit and HUD compliance, with a flair for public relations and marketing management. Skilled in Yardi Voyager, ensuring top-notch tenant relations and efficient rent collection. Achieved significant savings through strategic marketing and operational improvements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Property Administrator
UNIS/ Empower Work Force Empower Solutions
Franklin Park, IL
09.2024 - Current
- Managed collections and processed license agreements efficiently
- Executed weekly manual marketing and web advertising strategies to attract potential leads
- Leased office spaces, warehouse units, parking rentals, and event spaces effectively
- Maintained and processed facility work orders, invoices, and vendor relationships
- Reconfigured and downsized office units as needed to meet client requirements
- Oversaw daily staff objectives, ensuring team alignment and performance
Community Manager
GREYSTONE PROPERTY MANAGEMENT
12.2021 - 10.2024
- Managed operations for properties transitioning 40% Tax Credit and 60% Market Rate at Wood Glen Senior Residence
- Oversaw 100% Project-Based Voucher (PBV)section 202 vouchers
- Coordinated monthly resident events to enhance community engagement and satisfaction
- Handled collections and processed court eviction notices efficiently
- Conducted screenings for potential applicants and managed accounting functions, including Calculating income
- Managed tax credit properties with 40% and 60% Area Median Income (AMI) classifications and full market rate units at Bartlett Outreach
- Collaborated with vendors to ensure the maintenance and upkeep of the properties
- Initiated turnover of vacant units within a targeted 12-day period to optimize occupancy
- Formulated work orders as necessary and analyzed property tax codes for compliance
- Delivered certified mail and managed the timely collection of monthly rent
- Scheduled and conducted daily apartment tours for prospective residents
- Promoted and implemented monthly marketing strategies to attract new tenants
- Communicated and processed quarterly rent increases in a timely manner
- Oversaw the maintenance department, distributing tasks and establishing weekly meetings to ensure effective communication
- Processed weekly payroll for staff, ensuring accuracy and timely disbursement
- Modified and distributed the community newsletter monthly to keep residents informed
- Conducted final move-out walk-throughs with tenants to identify and document required repairs
- Verified applicants' income, assets, and expenses, and maintained detailed tracking sheets for thorough file management
- Monitored tenant behavior and implemented corrective actions as needed to maintain order and compliance within the properties
Property Manager
A SAFE HAVEN
10.2020 - 11.2021
- Company Overview: Housing Services/KMA
- Managed Multifamily housing complexes in Melrose Park, and (Downtown 600 s Wabash Chicago All CHA Wait list apartments units for Safe Haven Properties
- Maintained collections and recertification's of current tenants
- Documented tenants’ information using Yardi system database
- Performed weekly audits to stay in compliance with IHDA, IDFPR and HUD regulations
- Formulated marketing strategies to improve rental occupancy
- Assisted supervisor with eviction and foreclosure processes as needed
- Delegated duties to accounts receivable regarding optimizing profits & controlling labor and marketing costs
- Implemented tenant contracts & developed all leasing and termination agreements
- Resolved issues or concerns while providing effective resolutions to tenants
- Facilitated schedules of direct staff work daily
- Participated and executed auctions and work objectives throughout day to maximize productivity
- Led department and District meetings weekly to highlight developments and statistics of occupied properties
- Handled bank runs deposits weekly
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Distributed and followed up on tenant renewal notices
- Verified tenant incomes and other information before accepting lease applications
- Keep records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Housing Services/KMA
General Manager
Devon self STORAGE
06.2019 - 08.2020
- Company Overview: Cube Smart (new Ownership Transition) to Devon Storage Commercial
- Managed public relations issues and addressed customer complaints effectively
- Oversaw maintenance and repairs to ensure optimal property conditions
- Ensured compliance with local, state, and federal laws and regulations
- Assisted with Management Occupancy Reviews (MORs), Real Estate Assessment Center (REAC) audits, and inspections
- Negotiated leases and rental agreements with lessees
- Developed and implemented marketing strategies to attract new tenants
- Initiated debt collection processes, managed evictions, and processed auctions
- Collected and maintained accurate records of rental payments and payment dates
- Supervised support staff, maintenance personnel, and external vendors
- Assisted with project management duties in collaboration with the Director
- Modified reconciliation reports, quarterly budgets, and occupancy rates
- Processed lease renewals using Yardi Voyager software
- Introduced prospective customers to available unit types and conducted property tours
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Cube Smart (new Ownership Transition) to Devon Storage Commercial
Assistant Manager
CUBE smart self storage
Chicago, IL
06.2016 - 05.2019
- Assisted and coordinated with other General managers, Operators and Store teammates as well as commercial office rental agreements
- Handled facilities management while maintaining and repairing properties
- Created marketing strategies for property sales quota
- Enforced lease agreements and technical services policies & practices and reviewed problematic operations duties with corporate staff monthly
- Maintained professional and technical knowledge by attending educational workshops
- Reviewed professional publications and established personal networks
- Led store operations consisting of property repairs, maintenance, loss prevention, and company inventory
- Built sales and optimized profits by controlling labor and marketing costs by 42%
- Processed vendor contacts weekly
- Oversaw all lease and termination agreements to property stability and maintenance
- Resolved issues & concerns to satisfaction of customers and employees
- Coordinated scheduling of direct staff daily work
- Executed auctions and work objectives throughout day to maximize productivity
- Directed department and District meetings weekly regarding budgets, on-going issues with property and occupancy follow-ups
Field Operations Supervisor
Google
Mountain, CA
08.2014 - 06.2016
- Implemented and maintained high standards of operations to project management.
- Managed field team to Google Express Department headquarters/warehouse and logistics.
- Designed waste elimination processes involving Recycle logistic equipment and Supply routes for 2 different states
- invoice processing in and trouble shooting escalations.
- Maintained operations of expanding onboard stores and provided training of new field staff
- enforced project policies and quality control during time of expansion
- Managed complex and sensitive inquiries, and executed marketing and advertising strategies
- Lead night-shift administrative operations and inventory quantity control, in addition to completing reconciliation reports of company's supply chain and assets
- Coordinated weekly inventory and audits of products to consolidate expenses
- Serviced mobile escalations and daily objectives for Google Express operations
- Repaired and troubleshoot all of Google's electronic Equipment and software applications
Department Manager
Toys R Us
Melrose Park, IL
01.2010 - 07.2014
Marketing Manager
Toys R Us
London England , UK
02.2008 - 12.2008
Loss Prevention Manager
Toys R Us
Chicago, IL
11.2006 - 12.2007
Cashier
Toys R Us
Chicago, IL
02.2004 - 11.2006
Seasonal Janitor
Toys R Us
10.2003 - 02.2004
Education
Real Estate Licensure/state-approved Pre-Licensing Education -
Chicago Real Estate Institute
Chicago, IL09.2021
Bachelor of Fine arts - International Marketing
American InterContinental University
London, UK12.2008
Bachelor of Arts - Visual Communications / Multimedia
International Academy of Design and Technology
Chicago, IL12.2007
Skills
- Property management
- Tax credit specialist
- Fair Housing HUD compliance
- National Housing Audits compliance
- Calculating income
- Market Rate & Affordable Housing Programs Knowledge
- Tenant Eviction procedure process
- Concierge
- Tours
- Public relations
- Marketing & Outreach knowledge
- Public Relations and Marketing Management
- Rent Increase procedures
- Yardi Voyager
- Resman
- Blue Moon
- AppFolio
- Deal Manager
- First Advantage credit & criminal
- Equifax
- Rent Café -auto Pay
- LIHTC
- Monthly Rent Collections
- COS Certified
- Fire Codes and Safety Regulations compliance
- Licensed Leasing Agent
- Staff & Time Management
- Notary Public
- Financial Budgeting and variance
- Filing applications
- Leases
- Recerts purging files
- Annual inspection forms
- Rent roll
- End of month Occupancy
- 30day notices
- 120day notices
- Wait list
- Vacancy & notice of renewal report
- Compliance internal Audit Report
- EIV monthly reports
- Identity Verification
- Existing Tenant
- Deceased tenants
- Multiple Subsidy
- Solved discrepancies
- Yardi software
- Marketing and advertising
- Invoice processing
- Tenant relations
- Fair housing regulations
- Accounts receivable
- Rent collection
- Spreadsheet tracking
- Government property database proficiency
Certification
- Tax Credit Specialist, 05/01/19
- LIHTC Certified, 12/01/19
- C.O.S Certified, 05/20/24
- Licensed Leasing Agent, 473.018794, Illinois, 07/01/26
- Notary Public, Illinois, 980174
Timeline
Property Administrator
UNIS/ Empower Work Force Empower Solutions
09.2024 - Current
Community Manager
GREYSTONE PROPERTY MANAGEMENT
12.2021 - 10.2024
Property Manager
A SAFE HAVEN
10.2020 - 11.2021
General Manager
Devon self STORAGE
06.2019 - 08.2020
Assistant Manager
CUBE smart self storage
06.2016 - 05.2019
Field Operations Supervisor
Google
08.2014 - 06.2016
Department Manager
Toys R Us
01.2010 - 07.2014
Marketing Manager
Toys R Us
02.2008 - 12.2008
Loss Prevention Manager
Toys R Us
11.2006 - 12.2007
Cashier
Toys R Us
02.2004 - 11.2006
Seasonal Janitor
Toys R Us
10.2003 - 02.2004
- Tax Credit Specialist, 05/01/19
- LIHTC Certified, 12/01/19
- C.O.S Certified, 05/20/24
- Licensed Leasing Agent, 473.018794, Illinois, 07/01/26
- Notary Public, Illinois, 980174
Real Estate Licensure/state-approved Pre-Licensing Education -
Chicago Real Estate Institute
Bachelor of Fine arts - International Marketing
American InterContinental University
Bachelor of Arts - Visual Communications / Multimedia
International Academy of Design and Technology
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