Anthony Pacheco
Phoenix,AZ
Summary
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
10
10
years of professional experience
Work History
Waiter
Yard house
03.2022 - 09.2025
- Delivered exceptional customer service in high-volume dining environment.
- Managed multi-table sections, ensuring timely and accurate order delivery.
- Trained new team members on menu knowledge and service techniques.
- Resolved customer complaints swiftly, maintaining a positive dining atmosphere.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Promoted specials or upsold items to increase average check amount.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Cashier
sauce pizza and wine
08.2015 - 02.2022
- Delivered exceptional customer service, ensuring positive dining experiences and repeat business.
- Trained new staff on menu knowledge and service protocols to maintain quality standards.
- Resolved customer complaints promptly, fostering a welcoming atmosphere for all guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed order accuracy and timely delivery, enhancing overall efficiency in high-volume settings.
Manager
Sauce Pizza and Wine
01.2018 - 05.2021
- Led daily operations, ensuring exceptional customer service and efficient workflow management.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored staff, fostering a collaborative environment and enhancing team performance.
- Developed training programs to improve employee skills and operational efficiency.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Central
Phoenix, AZ05-2015
Skills
- Hospitality management skills
- Culinary operations management
- Sales transaction management
- Customer service experience
- Kitchen Experience
- Cleanliness
- Order taking
- Cash handling
- Decision-making
- Order accuracy
- Menu memorization
- Table bussing
- Memory retention
- Tableside service
- Safe food handling
- Upselling techniques
Timeline
Waiter
Yard house
03.2022 - 09.2025
Manager
Sauce Pizza and Wine
01.2018 - 05.2021
Server/Cashier
sauce pizza and wine
08.2015 - 02.2022
High School Diploma -
Central