Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Anthony Paden

Phoenix,AZ

Summary

To obtain a position within your company, as my years of experience in many customer service oriented, fast paced, labor intensive, chemistry laboratory and financial service environments prove my dedication and hard work. In my work history you will see a pattern of rapid advancement. I believe this experience can be used to further advance my department, as well as the company as a whole. I am willing to be agile in regards to what position you would believe I would be best suited for.

Overview

11
11
years of professional experience

Work History

Production Packaging Associate

Pressd/Sprinkle
03.2024 - Current

Producing cannabis extracts and edibles in a laboratory setting.

Labeled, recorded, and inspected packaging to prepare for shipment or storage.

General and Skilled Laborer

People Ready Temp Agency
05.2014 - Current

Construction site clean-up.

Long hours at physically demanding jobs.

Skilled labor jobs include, setting concrete, tile labor, demolition and restoration.

Delivery Driver

Accurate
10.2023 - 03.2024

Delivering cleaning chemicals and operating supplies to restaurants.

Completed on-time deliveries by choosing best and most efficient routes.

Laboratory Technician/Lead/Supervisor

Sunday Goods
10.2020 - 05.2023

Following specific metrics to produce high quality products.

Using Canix, Monday and Microsoft Office, to track all products created and complete all other administrative duties.

Quickly learned all lab production procedures allowing for rapid advancement.

Lead the lab team to producing more revenue than ever before.

Customer Service/Tech Support Specialist

SDCCU
06.2017 - 03.2020

Customer service in the fast paced financial world

Troubleshooting online bill pay program

Providing technical assistance to over 350,000 customers

Running reports, finding errors and escalating them before they become a problem

Handling technician tickets from over 43 branch locations

Taking in-bound calls and making out-bound calls anywhere from 35-60 a day

Customer Service/Telesales/Sales Coach

Convergys
08.2015 - 01.2017

Selling wireless plans, phones, accessories, devices and customer service.

Utilizing POS and Microsoft Office on every call, using up to seven different programs at a time.

Teaching others sales techniques.

Coaching others to pass metrics and quality.

Managing department when leaders were unavailable.

Education

High School Diploma -

Willow Canyon High School
05.2008

Skills

  • Team Leadership
  • Customer Service
  • Sales Coaching
  • Quality Assurance
  • Homogenization
  • Analyzation
  • Administrative Duties
  • Upselling
  • Communication
  • Teaching
  • Customer Interaction
  • Guidance
  • Staff Improvement
  • Revenue Generation

References

Angel Cruz Lopez, former peer at Sunday Goods and The Pharm, 520-255-5037

Taylor Demers, Microsoft Technical Engineer, 602-628-4772

Dillon Jumps, former peer at Convergys, 623-414-5089

Timeline

Production Packaging Associate

Pressd/Sprinkle
03.2024 - Current

Delivery Driver

Accurate
10.2023 - 03.2024

Laboratory Technician/Lead/Supervisor

Sunday Goods
10.2020 - 05.2023

Customer Service/Tech Support Specialist

SDCCU
06.2017 - 03.2020

Customer Service/Telesales/Sales Coach

Convergys
08.2015 - 01.2017

General and Skilled Laborer

People Ready Temp Agency
05.2014 - Current

High School Diploma -

Willow Canyon High School
Anthony Paden