Anthony Page
Everett,WA
Summary
Dynamic Customer Service Specialist with 10+ years of experience in delivering exceptional customer service and operational efficiency across diverse industries. Adept at troubleshooting, order processing, and customer retention strategies, achieving top productivity and quality assurance metrics. Skilled in building and nurturing client relationships, managing project timelines, and coordinating sales operations to drive revenue growth. Consistently recognized for process optimization and ensuring high customer satisfaction. Proficient in Zendesk, Salesforce, Oracle, Slack, Microsoft Suites and Google Suite
Overview
14
14
years of professional experience
Work History
Client Care Coordinator
Adonis Health (Henry Meds)
06.2024 - Current
- Solve 50 repair tickets daily, resolve troubleshooting issues, and handle billing inquiries, achieving 90% first-call resolution rate
- Oversee order processing, returns, and customer retention strategies, delivering 92% increase in customer satisfaction scores
- Consistently maintain the highest productivity metrics for Quarter and rank in the top 10% for quality assurance scores, ensuring accurate and efficient service delivery
- Remote
Customer Service Specialist
West Coast Industries
09.2022 - 01.2024
- Built strong client relationships, augmenting client retention rates by 75%
- Partnered with outside sales representatives to grow custom tables division portfolio, contributing to 60% surge in sales revenue by delivering accurate product information and assisting with deal closures
- Managed up to 60 calls and responded to 50+ emails daily, providing efficient and consultative support for order processing, billing, and service inquiries
- Remote
Customer Service Rep
Catalyst Workplace Activation
02.2022 - 08.2022
- Developed and executed tailored office workstation strategies, effectively communicating with 60 clients and stakeholders to enable smooth project implementation
- Coordinated project timelines, collaborating closely with design and project management teams, achieving 100% on-time project delivery rate
- Managed financial aspects, preparing accurate furniture pricing, verifying quotations, and processing purchase orders and billing, attaining 90% reduction in invoicing errors
Commercial Customer Service
Panasonic Avionics Corporation
12.2019 - 09.2021
- Strengthened customer retention by managing and nurturing key relationships within the Global Airline Industry, steering 80% increase in repeat business
- Optimized sales operations by efficiently processing parts orders, managing billing, and providing technical support and returns, delivering high order accuracy rate
- Collaborated with 20 Outside Sales representatives to facilitate new orders and drive business growth, resulting in 50% surge in new sales opportunities
Commercial Service Rep
Waste Management
03.2019 - 12.2019
- Managed high-volume communications, efficiently handling 100 calls daily while providing proactive support to clients
Inside Service Coordinator
Milgard Windows & Doors
05.2015 - 01.2018
- Delivered accurate and timely quotes for commercial and residential window and door inquiries, supporting 50% increase in sales conversion rates for outside sales representatives
- Conducted targeted outbound calls to prospective clients, leading to 50% upsell rate and improved customer engagement
- Resolved 125 customer service issues per month, including billing, breakage, and appointment scheduling, maintaining high customer satisfaction rate
Customer Service Rep/tech Support/sales
Agero Corp
09.2011 - 01.2014
- Mitigated 100+ customer service inquiries, specializing in billing issues and technical troubleshooting for Hyundai Bluelink and Infiniti Connection Telematic systems
- Handled emergency response scenarios, including SOS calls and automatic collision notifications, ensuring prompt and accurate assistance during critical events
- Enhanced roadside assistance operations by efficiently managing maintenance alerts and dispatching services, contributing to 85% improvement in service delivery time
Education
Two years completed - Business Management
Nicholls State University
One year completed - Business
Alabama State University
Skills
- Customer Service
- Customer Experience
- Conflict Management
- Customer Relationship Management
- Cold Calling
- Call Center Operations
- Database Management
- Data Entry
- Needs Assessment
- Sales
Timeline
Client Care Coordinator
Adonis Health (Henry Meds)
06.2024 - Current
Customer Service Specialist
West Coast Industries
09.2022 - 01.2024
Customer Service Rep
Catalyst Workplace Activation
02.2022 - 08.2022
Commercial Customer Service
Panasonic Avionics Corporation
12.2019 - 09.2021
Commercial Service Rep
Waste Management
03.2019 - 12.2019
Inside Service Coordinator
Milgard Windows & Doors
05.2015 - 01.2018
Customer Service Rep/tech Support/sales
Agero Corp
09.2011 - 01.2014
Two years completed - Business Management
Nicholls State University
One year completed - Business
Alabama State University
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