Robin Lowe

Responsible for daily operations of two

• Analyzed data collected during the course of the program operations and reported results accordingly.
• Communicated regularly with external partners/doctors to ensure alignment of strategies and goals.
• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
• Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
• Conducted regular meetings with team members to review progress and address any issues or concerns with person's served at the Group living environment.
• Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
• Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
• Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
• Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
• Assisted assisting education training materials for new hires involved in the program activities.
• Developed and maintained town and state inspections from the state of Massachusetts, schedules, and budgets. Such as the Massachusetts Medication Administration Program yearly audit. The Massachusetts Department of Mental Health yearly housing inspections.
• Maintained positive relationships with vendors of the program's person served. Doctors, pharmacy and transportation vendors.
• Provided weekly audit of all clients medications to insure each medication for each person was available.
• Worked with insurance providers to insure each person's served insurances were current and appropriate.
• Collaborated with teams across departments to develop effective strategies for executing programs.
• Implemented best practices in order to maximize efficiency of operations.
• Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
• Supervised daily medication administration according to providers orders.
• Maintained records of all medication administration and ordered all medications weekly for each person.

• Designed job aids, such as user manuals, quick reference cards or procedure documents, to assist employees in performing their duties more efficiently.
• Assessed employee competency levels through tests, quizzes and other assessments.
• Delivered presentations on topics related to job roles at conferences or seminars.
• Provided feedback, coaching and counseling to employees regarding their job performance.
• Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
• Created and offered additional materials to enhance training.
• Assessed training needs through surveys, interviews with employees or focus groups.
• Participated in and attended meetings or seminars to obtain information for use in training programs.
• Collaborated with Mass Rehab commission for materials needed for individuals I serviced.

• Provided support to individuals struggling with substance abuse issues.
• Facilitated peer support groups to encourage social interactions among members.
• Coordinated discharge planning for successful transition into aftercare services.
• Supported clients in navigating through various systems such as the court system or welfare programs.
• Provided crisis intervention when necessary by responding quickly and appropriately to any situation that may arise.
• Educated clients about available resources including housing, food pantries, legal services.
• Counseled clients on the importance of continued abstinence from drugs or alcohol as well as healthy lifestyle choices.
• Transported clients to appointments and meetings when needed.
• Encouraged family involvement by educating them about addiction and recovery processes.
• Supervised medication administration according to physician orders.
• Maintained accurate records of all services provided to each client in accordance with agency standards.
• Collaborated with other healthcare professionals to ensure comprehensive treatment plans were developed and followed.
• Engaged with clients outside of scheduled visits by making phone calls or visiting homes.

• Responsible for the daily operation and maintenance fo an 8 person state funded agency. With a staff of six people, three of whom reported directly to me. Solely responsible for maintaining policy and procedures for the operation of the house, along with interacting with the state and local agencies governing the care and well-being of the persons served. Responsible for the caseload of 6 persons served, writing and implementing IAP goals and advocacy, advocating and assisting with securing entitlements.