

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
• Boosted company reputation through exceptional customer service, resulting in increased repeat business.
• Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
• Increased sales revenue by implementing effective sales strategies and building strong client relationships.
• Increased business travel sales by implementing effective strategies and building strong client relationships.
• Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
• Developed product knowledge through regular training sessions, building expertise in various destinations and travel offerings.
• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals