Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareDeveloper
Anthony Paniagua

Anthony Paniagua

Sales Professional
Mission Hills,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience

Work History

Sales Consultant Representative

Viking Cruises
Remote, Remote
06.2021 - 06.2024

• Boosted company reputation through exceptional customer service, resulting in increased repeat business.

• Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.

• Increased sales revenue by implementing effective sales strategies and building strong client relationships.

• Increased business travel sales by implementing effective strategies and building strong client relationships.

• Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.

• Developed product knowledge through regular training sessions, building expertise in various destinations and travel offerings.

• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals

Sales Agent

SEARS HOLDING CORPORATION, Sears Commercial
01.2018 - 05.2021
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Explained features and advantages of products or services to promote sales.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects.
  • Negotiated prices, terms of sales and service agreements.

Customer Service Sales Representative

Whole Body Research
02.2014 - 01.2018
  • Enhanced client understanding of food labels and ingredients, empowering them to make informed dietary decisions.
  • Improved clients'' overall health by providing personalized nutritional guidance and meal planning.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
  • Collaborated with team members to implement new strategies for improving overall customer retention.

Education

John F Kennedy High School
Granada Hills, CA

Skills

  • Persuasion techniques
  • Objection handling
  • CRM proficiency
  • Cross-selling services
  • Sales closing
  • Relationship Building
  • Product and service knowledge
  • Closing Techniques
  • Honest and Dependable
  • Reliable and Responsible
  • Meeting Sales Goals

Languages

Spanish
Full Professional
English
Bilingual or Proficient (C2)

Timeline

Sales Consultant Representative

Viking Cruises
06.2021 - 06.2024

Sales Agent

SEARS HOLDING CORPORATION, Sears Commercial
01.2018 - 05.2021

Customer Service Sales Representative

Whole Body Research
02.2014 - 01.2018

John F Kennedy High School
Anthony PaniaguaSales Professional