Anthony Papantonio
River Edge,USA
Summary
With expertise in sales, budget management, personnel and database management, team leadership, public relations, account management, and negotiations, I bring a diverse skill set to drive success in any organization. Known for loyalty, goal-oriented mindset, and focused approach, I am a genuine and highly dedicated professional. Energetic and dependable, thrive as a team player and known for hard-working nature. Attention to detail and decisive decision-making abilities make me an asset in any fast-paced environment. As a public speaker, have the ability to deliver clear messages and promote meaningful dialogues. Excellent communication skills extend across all staff levels, allowing to effectively collaborate with colleagues at every level of the organization.
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
20
20
years of professional experience
Work History
Service Coordinator
Vivreau USA LLC
06.2017 - Current
- Field incoming service calls/emails
- Troubleshooting clients via phone or email
- Request service with 3rd party service providers
- Ensure that clients receive “white glove” experience
- Run month filter change report ensuring that all data on report is accurate
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Re-wrote and improved the outdated telephone troubleshooting flow chart for all service coordinators
- Support new team members with extensive company and product line knowledge, provide encouragement
- Collaborate and work actively with other departments to problem solve
- Tech support-answering calls and assist technicians in the field with technical questions to resolve problems
- Maintain excellent rapport with Vivreau technicians along with third-party service providers
- Keep technicians and third-party service providers stocked with filters and necessary supplies
- Data cleanup
- Intake of COI requests from clients, ensure connection to insurance company for renewal, act as liaison
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Worked effectively in fast-paced environments.
Warehouse Associate
Vivreau USA LLC
03.2017 - 06.2017
- Restocked shelves
- Tested new and old equipment
- Updated new equipment
- Inventory
- Shipment intake
- Destroyed/broke down outdated equipment
- Updated equipment line
- Gained technical knowledge of the Vivreau product line
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Sales Associate
Coldwell Banker Franklin Realty
02.2013 - 03.2017
- Negotiate and close sales and rental agreements
- Effective marketing through the use of prospect development, social media, networking and other tactics
- Cold called potential properties
- Ongoing real estate education
- Property management
- Analyze property details and make comparison reports for client
Partners
The ACAP Group
06.2009 - 12.2014
- General contracting projects including development of estimates, project management, order and manage volume of materials, coordination and execution of jobs with homeowners and property managers
- Ensure projects were on time and on budget
- Maintained accounting records of projects, insurances and coordinated taxes
- Preferred contractor for New Jersey condominium community, maintained good relations with board and community members
Associate Member Service Director
Madison Area YMCA
01.2006 - 06.2009
- Managed staff of 50 full and part-time employees
- Operations management of Welcome Center
- Mentored employees, optimized staff coverage
- Assisted in day to day building operations
- Conducted performance reviews, interviewed and hired new staff, terminated staff, provided training, executed payroll
- Marketed and sold memberships at local health fairs and other community events
- Budget preparation for $4 million membership department, review financial reports
- Membership retention and satisfaction for a 12,000 member organization with a $4 million membership budget and $9.7 million total organization budget by implementing a follow up plan for both current and new members
- Managed staff time
- Coordinated vendor and supplies
- Facility scheduler, database management, liaison between membership department and organization, member account management
- Served on project management team which researched, selected and installed current software and customized for YMCA
- Trained staff on membership software
- Wrote a training manual for the new software and specific policies and procedures
Member Service Representative
Madison Area YMCA
06.2004 - 01.2006
- Sold and processed memberships, programs, and all YMCA products and services
- Interacted with members and potential members to ensure satisfaction with the Madison Area YMCA
- Marketed and sold benefits of the YMCA within the community
- Assisted membership director and other senior staff when needed
- Receipted and balanced all income during scheduled shift
Education
Bachelor of Science - Biology
Bloomfield College
Bloomfield, NJSkills
- Knowledgeable in Microsoft Word, Excel, PowerPoint, & MAC software
- Telephone communication
- Notetaking and documentation
- Proficiency in Office programs
- Detail orientation
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Relationship Building
- Teamwork and Collaboration
Professionalassociationsawards
- Association of YMCA Professionals, Member
- Madison Area YMCA Rose Award, Selected for exemplary work performance
Training
- NJ Real Estate License, Weichert Real Estate School, Wayne, NJ
- YMCA of USA Fiscal Management module, Group Work Management module, and Supervision Management module
Activities
- Served on planning committee for Madison YMCA annual golf charity event
- Habitat for Humanity
Accomplishments
successfully completed Waves of Leadership module within the Vivreau trainings
Timeline
Service Coordinator
Vivreau USA LLC
06.2017 - Current
Warehouse Associate
Vivreau USA LLC
03.2017 - 06.2017
Sales Associate
Coldwell Banker Franklin Realty
02.2013 - 03.2017
Partners
The ACAP Group
06.2009 - 12.2014
Associate Member Service Director
Madison Area YMCA
01.2006 - 06.2009
Member Service Representative
Madison Area YMCA
06.2004 - 01.2006
Bachelor of Science - Biology
Bloomfield College
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