Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anthony Papini

San Antonio,TX

Summary

Goal-oriented Account Manager with a strong Inside Sales background, recognized for enhancing client relationships and driving substantial sales growth. Proven ability to execute strategic sales plans effectively while leveraging exceptional negotiation skills to resolve complex challenges. Demonstrated success in increasing customer satisfaction and retention rates, contributing to long-term business success. Seeking to utilize expertise in a dynamic environment that fosters further professional growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Manager, Inside Sales

Peter Story State Farm
San Antonio, Texas
08.2023 - 07.2024
  • Engaged in customer outreach to strengthen client relationships.
  • Identified new sales prospects through data analysis.
  • Negotiated pricing and contracts with customers.
  • Ensured accuracy in maintaining client account information.
  • Resolved customer disputes or complaints in a timely manner.
  • Reviewed competitors' offerings, pricing structures, and marketing tactics.
  • Performed regular follow-up calls to ensure customer satisfaction levels remain high.
  • Cultivated long-lasting partnerships through consistent communication.

Owner

Papini Lawn Care
San Antonio, TX
05.2019 - 08.2023
  • Developed and implemented a comprehensive lawn care plan tailored to each customer's needs.
  • Performed regular mowing, edging, trimming, aerating, overseeding and fertilizing services for residential customers.
  • Scheduled appointments with customers for lawn care services.
  • Inspected properties before beginning work to identify existing issues or special requirements.
  • Provided estimates to potential clients based on their individual needs.
  • Actively sought out new business opportunities through media networking.
  • Identified and targeted business opportunities from new and existing clients.

Delivery Driver

Amazon Parcel Logistics
San Antonio, TX
07.2021 - 02.2022
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Navigated routes with relevant map programs and GPS systems.

CRO

U.S. Silica
Odessa, TX
08.2019 - 03.2020
  • Logged truck and driver details efficiently.
  • Sustained a tidy environment in the control room consistently.
  • Managed traffic flow to ensure smooth operations.
  • Maintained strict adherence to safety guidelines by properly using PPE.
  • Ensured precise truck weight by clearing scales.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Oversaw a team of three to ensure operational efficiency.

Education

High School Diploma -

Ronald Raegan High School
San Antonio
06-2017

Skills

  • Territory management
  • CRM proficiency
  • Account planning
  • Objection handling
  • Sales analytics
  • Sales tracking
  • Account management
  • Client support
  • Competitor research
  • Pipeline management
  • Client acquisition
  • Excellent communication skills

Certification

  • Life & Health Insurance License
  • Property & Casualty Insurance License

Timeline

Account Manager, Inside Sales

Peter Story State Farm
08.2023 - 07.2024

Delivery Driver

Amazon Parcel Logistics
07.2021 - 02.2022

CRO

U.S. Silica
08.2019 - 03.2020

Owner

Papini Lawn Care
05.2019 - 08.2023

High School Diploma -

Ronald Raegan High School

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Anthony Papini