Anthony Parham
Albany,GA
Summary
Accomplished Sales Manager offering over 20 years of experience developing and maximizing automotive retail and commercial parts sales.
Diligent in building and retaining accounts by providing support and attentive service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Parts Sales Manager
Driiv Autosport And Performance
01.2009 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments for use in Automobile Repair and Customization.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Calculated sales commissions for 6 parts sales representatives.
- Managed team of 8 direct reports and 6 parts specialists in sale of spare parts in dealership representing Import, Domestic and Japanese market vehicles.
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Processed and reshelved return orders, checking for discrepancies, potential usage and resale issues.
- Provided timely, insightful and accurate reports to upper management.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Parts Counter Person
AutoZone
04.2005 - 01.2009
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for D.I.Y. Customers and repair shops.
- Processed and reshelved return orders, checking for discrepancies, potential usage.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Researched vehicles and parts via physical catalogs and electronic means.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Oversaw team of 8 employees
Parts Specialist
Bekkers Import
03.2001 - 12.2008
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Processed and reshelved return orders, checking for discrepancies, potential usage and resale issues.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Oversaw team of 6 employees
Education
High School Diploma -
Jackson Memorial High School
Jackson, NJ06.1988
Skills
- Stock Management
- POS Systems Operations
- Invoice Processing
- Goal Setting
- Inventory Restocking
- Sales Promotion
- Customer Service
- Ordering Parts
- Inventory Management
- Customer Relations
- Returns Processing
- Operations Management
- Purchasing Oversight
- Product Promotion
- Vendor Relations
- Staff Training
Timeline
Parts Sales Manager
Driiv Autosport And Performance
01.2009 - Current
Parts Counter Person
AutoZone
04.2005 - 01.2009
Parts Specialist
Bekkers Import
03.2001 - 12.2008
High School Diploma -
Jackson Memorial High School