Anthony Parker
Birmingham,MI
Summary
Dynamic and results-oriented professional with extensive experience in operational efficiency and project management. Excelled at United Wholesale Mortgage by enhancing customer satisfaction and streamlining processes. Demonstrated adaptability and problem-solving skills, significantly improving service delivery and operational workflows. Proven track record in planning, coordination, and executing projects with cross-functional teams, ensuring optimal outcomes.
Offering strong organizational and analytical skills, with keen ability to learn and develop in operations environment. Brings background in project coordination and data analysis, coupled with proficiency in using various software tools to optimize workflows.
Overview
5
5
years of professional experience
Work History
Operations Specialist III - Closing
United Wholesale Mortage
07.2023 - 01.2025
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
Assistant Manager
Dollar Tree
03.2022 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Crew Member
Jet's Pizza
09.2019 - 06.2020
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Utica Highschool
Utica, MI05-2021
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Process planning
- Problem-solving
- Self motivation
- Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Specialist III - Closing
United Wholesale Mortage
07.2023 - 01.2025
Assistant Manager
Dollar Tree
03.2022 - 07.2023
Crew Member
Jet's Pizza
09.2019 - 06.2020
High School Diploma -
Utica Highschool
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