Anthony Parriera

• Managed cash register operations during busy shifts to ensure smooth transactions.
• Assisted in training new team members on store operations and customer service.
• Organized merchandise displays to enhance product visibility and customer engagement.
• Provided outstanding customer service by addressing inquiries and resolving concerns promptly.
• Ensured compliance with safety protocols and store policies during daily operations.
• Maintained cleanliness and organization throughout the store to create a welcoming environment.
• Assisted in the training of new key holders and staff members on company policies and procedures.
• Conducted daily store walks to inspect store operations and customer service levels.

• Streamlined daily store operations to enhance workflow and customer satisfaction.
• Conducted team training sessions to improve product knowledge and customer service skills.
• Monitored inventory levels for timely restocking of merchandise, minimizing loss.
• Implemented visual merchandising strategies to boost product displays and sales effectiveness.
• Resolved customer inquiries and complaints to uphold a positive shopping experience.
• Facilitated regular staff meetings to review performance, set goals, and address initiatives.
• Oversaw cash handling procedures, ensuring transaction accuracy and secure deposits.
• Trained staff in customer service best practices to elevate overall service quality.
• Awards and Achievements.

The first store I took over for the company was number one in finance for four months in a row.

When I took on my second store, it was number 400 on manager impact, and I was able to get it to the top 10 and hit all company metrics within the first month of the store being under my management. The store hasn't been green in metrics in the past three years.

I was awarded a plaque for hitting the company's top 5% in personal sales for three years in a row; two were for achieving $750,000 in a year, and one was for selling one million in a year. I was also the top salesman in the state of Arizona and joined the national sales leader group, which is for the top 1% of salesmen in the company. For delivering $150,000 in two weeks.

• Managed daily operations to ensure smooth service during peak hours.
• Coordinated staff schedules to optimize labor efficiency and coverage.
• Trained team members on food safety standards and operational procedures.
• Implemented inventory control measures to reduce waste and track supplies.
• Oversaw customer service initiatives to enhance guest satisfaction experience.
• Conducted regular quality checks on food preparation and presentation practices.
• Developed local marketing strategies to drive community engagement and sales.
• Facilitated communication between kitchen staff and delivery personnel for timely service.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• I was awarded two 5-star ratings for my OER walkthroughs. Which means my store had perfect products and perfect customer service ratings. Phone calls taken and our DOT ( Deliveries on time)

• Managed daily operations and workflow for department staff and resources.
• Developed training programs to enhance team skills and performance.
• Implemented inventory management systems to optimize stock levels.
• Coordinated departmental meetings to align team goals and strategies.
• Oversaw scheduling and allocation of tasks among team members.
• Facilitated communication between departments to ensure project alignment.
• Evaluated employee performance and provided constructive feedback regularly.
• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
• Coached and trained new staff members, providing guidance on department policies and procedures.
• Followed safety protocols and company processes and procedures.
• Performed opening and closing duties as part of management team and handled cash management.

• Assisted in managing daily store operations and staff scheduling.
• Trained new employees on customer service standards and store policies.
• Resolved customer complaints to maintain high satisfaction levels.
• Maintained store cleanliness and organized merchandise for easy access.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Maintained inventory by checking merchandise to determine levels.

• Processed customer transactions accurately and efficiently at a busy retail environment.
• Maintained cleanliness and organization of the checkout area for optimal customer experience.
• Assisted customers with product inquiries and provided knowledgeable recommendations.
• Managed cash drawer, ensuring proper cash handling and reconciliation procedures.
• Accepted cash and credit card payments, issued receipts and provided change.