ANTHONY PASSARETTI
Jersey City,New Jersey
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
2025
2025
years of professional experience
Work History
Barista/Shift Assistant
Starbucks
06.2023 - 10.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
Crew Member/Ordering Associate
TRADER JOE'S SOHO
03.2021 - 05.2023
- Stocked shelves to organize aisles in assigned department.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Analyzed industry trends to develop relevant offerings.
- Reviewed customer feedback to identify trends and improve product selection.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
Tour Guide/Customer Relations
BIG BUS TOURS
05.2018 - 03.2020
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Developed engaging and informative scripts, guiding tour members through attractions.
Bartender/Server
Eva's Kitchen
- 01.2018
- Managed food services, including during high volume times, focusing on customer satisfaction
- Developed and nurtured relationships to create repeat customers
- Provided above-duty service, including recommendations wine pairings, to help ensure happy clientele, while increasing sales
- Maintained a sanitary and functioning bar at all times.
Education
Bachelor of Arts - Digital Communications And Media
Marist College
Poughkeepsie, NY05.2016
High School Diploma -
Montville Township Highschool
Montville, New Jersey06-2012
Skills
- Public Speaking
- Opening and closing duties
- Soft selling
- Stock management
- Maintaining stock levels
- Complaint resolution
- Tracking complaints
- Report creation
- Public address presentations
- Scriptwriting
I can list every film that's ever won best picture in order
I love movies and think their history is interesting
Timeline
Barista/Shift Assistant
Starbucks
06.2023 - 10.2024
Crew Member/Ordering Associate
TRADER JOE'S SOHO
03.2021 - 05.2023
Tour Guide/Customer Relations
BIG BUS TOURS
05.2018 - 03.2020
Bartender/Server
Eva's Kitchen
- 01.2018
Bachelor of Arts - Digital Communications And Media
Marist College
High School Diploma -
Montville Township Highschool