Anthony Patricola
Columbia,LA
Summary
Experienced manager of a plant environment looking to secure a position with a well established organization with a stable environment that will lead to a lasting relationship. Ability to multi-task and work effectively in both independent and team situations. Proven ability to work efficiently under strict deadlines. Ability to learn at a fast pace to grasp new ideas, concepts, and methods. Extremely self- motivated, dependable, responsible with a strong drive to apply my skills, to grow, and to contribute in the most effective manner by being a key and an effective team member.
Overview
12
12
years of professional experience
Work History
Quality Assurance Manager/Quality Control Analyst /Operator Supervisor
Bayou Wood Pellets
10.2013 - 09.2015
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
- Oversaw onsite testing for customers to meet project specifications.
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Reviewed project requirements to uncover bugs and vulnerabilities and help maintain project schedule.
- Served as department lab quality assurance officer.
- Researched new tools and technologies for potential use by quality assurance team.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Determined server operating limits by conducting weekly load tests.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Provided training to over 12 onboarding team members in 2.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Identified and resolved variances to bring products in line with requirements.
CEO
Patricola Enterprises Inc
06.2003 - 06.2006
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
Lead Technology Specialist/Sales Representative
Office Depot
09.2001 - 06.2006
- Improved sales 20% by managing and delivering required service-level agreements.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Attended product-related technical shows and other activities to represent company products and services.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Recommended Technology and explained features and costs to help customers make educated buying decisions.
- Resolved average of 300 customer issues per month through active communication and dedicated research skills.
Store Manager
Subway
06.2000 - 09.2001
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Associate
Blockbuster Video
06.2000 - 08.2001
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
West Monroe High School
West Monroe, LA05.2000
Certified Manufacturing Specialist - Manufacturing
Louisiana Delta Community College
Monroe, LA06.2008
Skills
- Quality Assurance
- Issue Resolution
- Requirements Reviews
- Process Implementation
- Automated Testing Implementation
- Technology Research
- Strategic Planning
- Consultative Support
- Best Practices and Methodologies
- Deductive Reasoning
Christian Life Coach /Drug and Alcohol Abuse
Currently a recoving addict who has redidicated his life to the will of the Lord. I enjoy telling others of how God has helped me overcome a shattered life of addiction and created a testimony i can share with others to lead them out of the chains of bondage to substance abuse.
Timeline
Quality Assurance Manager/Quality Control Analyst /Operator Supervisor
Bayou Wood Pellets
10.2013 - 09.2015
CEO
Patricola Enterprises Inc
06.2003 - 06.2006
Lead Technology Specialist/Sales Representative
Office Depot
09.2001 - 06.2006
Store Manager
Subway
06.2000 - 09.2001
Sales Associate
Blockbuster Video
06.2000 - 08.2001
High School Diploma -
West Monroe High School
Certified Manufacturing Specialist - Manufacturing
Louisiana Delta Community College
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