Dynamic professional with extensive expertise in project management and team coordination at A&S Paving, consistently enhancing customer satisfaction through strategic communication and rigorous quality control.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Overseer/Brick Paver/Construction
A&S Paving
West Palm Beach, Florida
03.2025 - Current
Supervised construction sites to ensure project timelines and quality standards.
Coordinated material procurement for crew efficiency and productivity.
Managed shipment logistics and organized job distribution among team members.
Maintained high-quality services to enhance customer satisfaction.
Manager
The UPS Store Inc.
West Palm Beach, Florida
01.2016 - 03.2025
Streamlined daily operations to enhance workflow efficiency at The UPS Store.
Trained and mentored staff on effective customer service and sales strategies.
Coordinated shipping logistics and resolved customer inquiries in a timely manner.
Ensured consistent compliance with company policies and safety regulations.
Monitored staff performance, addressing issues to sustain productivity levels.
Delegated tasks to staff while establishing clear priorities and measurable objectives.
Firefighter
Palm Beach County Fire Rescue
West Palm Beach, Florida
10.2019 - 10.2020
Provided immediate assistance during various incidents, including fires and vehicle accidents.
Conducted fire suppression activities using hoses, extinguishers, and specialized equipment.
Educated community members on fire safety practices through outreach programs.
Documented incidents meticulously and prepared reports for supervisory review.
Maintained physical fitness through continuous training to meet job demands.
Volunteer Firefighter/EMT
North Palm Beach Fire Rescue
North Palm Beach, Florida
09.2009 - 08.2016
Responded effectively to emergency calls for fire suppression and rescue operations.
Operated firefighting equipment, ensuring optimal maintenance of all tools.
Conducted fire prevention inspections while educating community members on safety practices.
Collaborated with team members during training exercises and emergency simulations.
Participated in outreach programs to enhance community fire safety awareness.
Monitored radio communications to coordinate incident status updates among teams.
Engaged in drills and training sessions to maintain skill proficiency.
Delivered public education programs on fire safety topics such as smoke alarms and escape plans.
Emergency Medical Tech
Medics Ambulance Services
Lake Worth, Florida
04.2013 - 02.2016
Administered first-aid and life-support care to patients in prehospital settings.
Operated advanced medical equipment, including EKGs and defibrillators, for critical interventions.
Assessed illnesses and injuries to prioritize medical procedures effectively.
Documented and reported patient conditions, treatments administered, and responses to medications.
Warranty Service Team Leader
Uniters North America
West Palm Beach, Florida
08.2006 - 03.2013
Attracted potential customers by addressing product inquiries and recommending additional services.
Resolved product issues by clarifying complaints, identifying root causes, and implementing effective solutions.
Coordinated communications with technicians nationwide to ensure prompt customer support and service excellence.
Freight Team/Machine Operator
Home Depot
West Palm Beach, Florida
06.2007 - 07.2007
Loaded store materials onto dock to ensure efficient inventory management.
Stocked items promptly before daily store openings to optimize sales potential.
Safely operated heavy machinery to facilitate material handling and workflow efficiency.
Loading dock/driver
United Parcells Service
Riviera Beach, Florida
11.2006 - 06.2007
Executed safe and efficient loading, unloading, and sorting of packages by hand.
Operated package-handling machinery to enhance workflow efficiency.
Delivered exceptional customer service through effective communication and teamwork.
Brick Paver
Precise Paving
West Palm Beach, Florida
03.2004 - 11.2006
Installed brick pavers for residential and commercial properties utilizing specialized tools.
Prepared surfaces by grading, leveling, and compacting soil prior to paver installation.
Maintained tools and equipment to ensure optimal performance throughout installation processes.
Assisted team members with lifting and placing heavy pavers during construction projects.
Detailer
Bev Smith Ford
North Palm Beach, Florida
01.2004 - 03.2004
Highlighted vehicle interior and exterior attributes post sale to reinforce customer satisfaction with purchase
will call/dock loader
Macys Department Store
Palm Beach Gardens, Florida
04.2002 - 07.2003
Operated forklifts to efficiently load and unload shipments.
Maintained clean and organized loading dock area to ensure safety.
Communicated inventory levels and needs with warehouse staff.
Documented shipping details accurately for comprehensive record-keeping.
Education
Certificate of emergency medical technician - EMT/B, EMT-Paramedic
Keiser College
Greenacres, FL
08-2012
National Board of Firefighters certified - Firefighter
Palm Beach State College
Lake Worth, FL
07-2007
High school graduate -
William T. Dwyer
Palm Beach Gardens, FL
05-2003
Skills
Project management and team coordination
Material procurement and quality control
Safety compliance and emergency response
Customer relationship management and service
Fire safety education and incident documentation
Equipment operation and apparatus inspection
Time management and incident safety
Education And Awards
High school graduate, William T. Dwyer
Certificate of emergency medical technician, Keiser College
National Board of Firefighters certified, Palm Beach State College
Board certified volunteer firefighters training member, North Palm Beach Fire Rescue
Related Experience
Overseer/Brick Paver/Construction, A&S Paving, 01/16, present, Supervised construction sites., Gathered materials required for crew., Responsible for the shipment of materials and organization on job distribution to others., Ensure high quality services and satisfaction of customer.
Emergency Medical Tech, Medics Ambulance Services, 04/13, 02/16, Administrated first-aid treatment and life-support care to sick or injured persons in prehospital setting., Operated equipment such as EKGs, external defibrillators and bag-valve mask resuscitators in advanced life-support environments., Assessed the nature and extent of illness or injury to establish and prioritize medical procedures., Evaluated, observed, recorded, and reported to physician the patient's condition or injury, the treatment provided, and reactions to drugs and treatment.
Warranty Service Team Leader, Uniters North America, 01/06, 04/12, Attracted potential customers by answering product and service questions and suggesting information about other products and services., Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution., Administrated incoming and outgoing contacts to list of technicians across the nation for assistance in providing prompt customer contact and maintaining of outstanding service.
Loading dock/driver, United Parcells Service, 01/04, 01/06, Responsible for the physical loading, unloading and sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner., Operated package-handling machines and equipment., Provided excellent customer service and providing great customer service with excellent communication skills while working as part of a team.
Freight Team/Machine Operator, Home Depot, 01/02, 01/04, Loaded dock of store materials., Stocked items for inventory prior to store daily openings., Operated heavy machinery in a safe manner.
Detailer, Bev Smith Ford, 05/01, 08/01, Detailed interior and exterior of vehicles post sale to provide customers with a great feel to a great purchase.
Accomplishments
EMT Dean's List
Building Construction related to fire grounds
Prehospital Trauma Life Support
National Night out Against Crime
HAZMAT Cert.
Water Safety & Survival
EMT-P Advisory Board Member
Certification
EMT Cert.
CPR Cert.
Notary Cert.
References
References available upon request.
Timeline
Overseer/Brick Paver/Construction
A&S Paving
03.2025 - Current
Firefighter
Palm Beach County Fire Rescue
10.2019 - 10.2020
Manager
The UPS Store Inc.
01.2016 - 03.2025
Emergency Medical Tech
Medics Ambulance Services
04.2013 - 02.2016
Volunteer Firefighter/EMT
North Palm Beach Fire Rescue
09.2009 - 08.2016
Freight Team/Machine Operator
Home Depot
06.2007 - 07.2007
Loading dock/driver
United Parcells Service
11.2006 - 06.2007
Warranty Service Team Leader
Uniters North America
08.2006 - 03.2013
Brick Paver
Precise Paving
03.2004 - 11.2006
Detailer
Bev Smith Ford
01.2004 - 03.2004
will call/dock loader
Macys Department Store
04.2002 - 07.2003
Certificate of emergency medical technician - EMT/B, EMT-Paramedic
Keiser College
National Board of Firefighters certified - Firefighter
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