Anthony Penn
New Braunfels,TX
Summary
Reliable and experienced construction assistant with a diverse background in residential construction. Demonstrates expertise in equipment operation, safety management, and supply maintenance. Committed to working hard and contributing to the success of the team. With over 10 years of experience in remodeling and new construction work, brings a disciplined and dependable approach to every project. Recognized for exceptional work ethic, known for being organized and committed to delivering high-quality results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rusnak Volvo Cars Westlake
10.2022 - Current
- Managing wholesale accounts
- Account relations
- Parts counter advising
- Retail sales
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Merchandising
- Customer relations
Assistant Parts Manager
Simi Valley Chrysler Dodge Jeep Ram
05.2021 - 10.2022
- Assisted with preparing corporate documents
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled incoming and outgoing orders
- Marked and packaged items
- Carry out transactions with drivers
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Loaded/unloaded trucks and boxes.
Construction Assistant
AJ & Sons Fine Finish and Construction
07.2014 - 03.2021
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Identified and fixed issues during phases of production.
- Studied plans for each job to gain understanding of materials, tools and work required.
- Assisted in performing quality control checks on completed work, ensuring that projects met or exceeded clients'' expectations and industry standards.
Assistant Manager
Agoura Car Care
11.2019 - 03.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Service Advisor
Volkswagen Santa Monica
06.2019 - 10.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Manager
Jiffy Lube
02.2018 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Technician
DCH Auto Group
03.2017 - 12.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
Porter
DCH Auto Group
05.2016 - 03.2017
- Washing cars, Customer service, Moving cars.
Education
Certificate in Automotive Technology - T-Ten By Toyota
Ventura College
Ventura, CA06.2017
High school or equivalent -
Westlake High School
Westlake Village, CA06.2015
Skills
- Electrical
- Microsoft Word (8 years)
- Microsoft Exell (6 years)
- Microsoft PowerPoint (8 years)
- Construction (10 years)
- Carpentry (8 years)
- Door hanging
- Plumbing
- Siding
- Frame carpentry
- Painting
- Windows
- Retail sales
- Computer literacy
- Plumbing (10 years)
- Drywall (10 years)
- Construction painting (10 years)
- HVAC (7 years)
- Ductwork (7 years)
- Customer Relations
- Product and service knowledge
Certification
- Driver's License, 07/01/17, 07/01/22
Timeline
Assistant Manager
Rusnak Volvo Cars Westlake
10.2022 - Current
Assistant Parts Manager
Simi Valley Chrysler Dodge Jeep Ram
05.2021 - 10.2022
Assistant Manager
Agoura Car Care
11.2019 - 03.2021
Service Advisor
Volkswagen Santa Monica
06.2019 - 10.2019
Manager
Jiffy Lube
02.2018 - 06.2019
Technician
DCH Auto Group
03.2017 - 12.2017
Porter
DCH Auto Group
05.2016 - 03.2017
Construction Assistant
AJ & Sons Fine Finish and Construction
07.2014 - 03.2021
Certificate in Automotive Technology - T-Ten By Toyota
Ventura College
High school or equivalent -
Westlake High School
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