Experienced operations manager well versed in management, production, mentoring, and people development. Successful at collaborating with all levels of area leadership to drive preferred outcomes for an organization. Highly organized, safety driven success oriented with strong business acumen.
Work History
Packer
Amazon MTN1
Prepared purchase orders for shipment and delivery to amazon customers
Ensure that the customer’s order meets Amazon’s Standard Work guidelines
Current Pack Production rates of eighty orders per hour
Chosen by Management Team to perform other duties that included: Jam clearing, Flow Desk communication, CPT chasing, Slam operation, and Staffing Counts.
Learning Ambassador
Trained 100+ associates in the pack process by teaching and demonstration of pack procedures
Performed weekly engagement audits for accuracy of the pack process and administered feedback and coaching when necessary
Consulted with the area manager on their progress
Achieved performance rate increases of 10-30% on struggling associates through observation, demonstration, and coaching.
Operations Manager
Integrity Staffing Solutions (Full Time associate)
During my Leadership as Integrity staffing's operations manager for night shift operations at amazon, I managed all night shift functional process areas for onsite integrity staffing temporary associates at the PHL-7 Amazon location in Middletown DE
Progressed as temporary associate from picker to permanent shift manager and then Operations Manager
Directly managed a staff of 3 Shift managers, 4 administrative coaches, 20+ focus coaches, and 500+ seasonal hire associates across front and back half shifts at the PHL-7 Middletown Amazon location
Over saw the delivery of daily feedback to integrity staffing Temporary Associates that included performance coaching on weekly Quality and Production results
Enhanced Integrity Staffing’s relationship with amazon’s onsite management by attending amazon production meetings and deep dive sessions
Utilized developed relationships with amazon area managers and senior leadership to ensure consistency in decisions made on behalf of all integrity associates
Provided onsite management for safety and human resource issues to Integrity Associates.
Senior Financial Analyst
MBNA America
Utilized financial modeling skills to determine profitability and future valuation analysis for MBNA’s portfolio purchase opportunities
Completed valuation analysis and due diligence on 500+ Bankcard portfolios exceeding $15 billion in total bid purchases
Conducted on-site due diligence with seller’s management team to ensure the accuracy of data and potential business risk
Prepared follow up NPV and Profit and Loss analysis on cash flows and structure in support of transaction negotiations.
Mortgage Lending Program Executive
Mortgage program Executive selected by senior management to recruit, train and managing the first loan origination and loan processor teams during MBNA’s entry into the mortgage business
Consulted with senior Management on mortgage company set up structure
Created sales training curriculum and business simulation modules to teach mortgage loan origination fundamentals to new Loan Officers
Facilitated sales training program to teach 100+ originators how to qualify and sell mortgage loan products to existing bank customers
These loan originators were placed into loan production and processing teams within the bank.
Education
Skills
Safety Oriented
Client Relations Management
Support, Mentor, and provide Feedback Coaching
Leadership and Staff Development
Data and Financial Cash Flow Analysis
Problem Resolution and Conflict mediation
Timeline
Packer
Amazon MTN1
Learning Ambassador
Operations Manager
Integrity Staffing Solutions (Full Time associate)
Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)