Anthony Perdomo
Houston,TX
Overview
7
7
years of professional experience
Work History
Technician
Apple
08.2022 - Current
- Trained 10 new technicians on advanced troubleshooting techniques, resulting in 50% decrease in escalations to senior staff.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Reduced customer wait time by 20% by collaborating with management and implementing pre-session diagnostics for all repair appointments.
Medical Technician
Albany Med
10.2019 - 06.2022
- Conducted 500+ diagnostic tests per month with 98% accuracy rate, contributing to timely and accurate patient diagnoses.
- Maintained 99.9% uptime for medical equipment through regular maintenance and calibration, ensuring uninterrupted patient care.
- Documented and verified patient information using laboratory information system.
Scheduling Coordinator
R & N Carpeting llc
08.2017 - 06.2020
- Decreased scheduling conflicts by 40% through proactive monitoring and resolution of overlapping appointments.
- Improved client satisfaction scores by 15% through timely and courteous communication regarding appointment scheduling and changes.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
Education
Certificate - Paralegal
University Houston Downtown
Houston, TX01-2023
Bachelor of Science - Biology
University At Albany
Albany Ny 01-2022
Skills
- Hardware troubleshooting
- Software troubleshooting
- System diagnostics
- Document Management
- Multitasking and Organization
- Written/Verbal Communication
- Installation and Repair
- Documentation And Reporting
- Attention to Detail
- Schedule Management
- Time management abilities
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technician
Apple
08.2022 - Current
Medical Technician
Albany Med
10.2019 - 06.2022
Scheduling Coordinator
R & N Carpeting llc
08.2017 - 06.2020
Certificate - Paralegal
University Houston Downtown
Bachelor of Science - Biology
University At Albany