Anthony Perez
Perth Amboy
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatcher / Customer Service
1800 Heaters
01.2024 - 08.2024
- Coordinated and dispatched a fleet of vehicles, ensuring prompt delivery of goods and services
- Managed daily schedules, effectively assigning drivers to specific routes based on customer demand and driver availability
- Checked GPS tracking systems for real-time vehicle location, adjusting enhance operational efficiency
- Supported constant communication with drivers via radio and phone, providing updates on traffic conditions and customer requests
- Responded promptly to customer inquiries, resolving issues related to deliveries and pick-ups, contributing to improved customer satisfaction
- Used computer software for order data entry, delivery tracking, and driver log record-keeping
- Implemented safety protocols for drivers, ensuring compliance with local traffic laws and company regulations
- Cultivated strong customer relationships by delivering exceptional service experiences via phone and email
Customer Service Representative Expert
Weltman Home Services
02.2022 - 01.2023
- Facilitate high-level inquiries and complex issues by providing expert guidance and tailored solutions, ensuring best customer experiences across all communication channels (phone, email, chat)
- Demonstrate empathy and active listening skills to build rapport and trust, contributing to long-term customer loyalty
- Handled reservations, booked appointments, and resolved customer issues in a high-volume inbound call center
- Aided customers through live chat and managed customer accounts effectively
- Collected and documented orders to ensure exact processing and customer satisfaction
Customer Service Representative
AJ Perri - Heating, Cooling & Plumbing
07.2021 - 01.2022
- Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information about products, services, and policies
- Handle customer complaints with empathy and professionalism, working to resolve issues quickly and satisfactorily
- In this role, I have provided exceptional customer service by managing inquiries, resolving complaints, and helping transactions, ensuring a positive customer experience and efficient account management
- Maintained detailed records of customer interactions, including complaints and live chat communications, ensuring prompt follow-up, exchanges, orders, refunds, and resolution
- Responded to customer inquiries swiftly via multiple communication channels (emails and inbound/outbound calls)
- Booked appointments and managed customer accounts while performing data entry for customer information and orders
Education
No Degree - Associates Criminal Justice
Berkeley College
Woodbridge, NJ01.2012
High School Diploma -
Perth Amboy High School
01.2011
Skills
- Dispatching & Planning
- Customer Account Management
- Data Entry
- Administrative Experience
- Communication
- Detail Orientation
- Organizational Skills
- Warehouse Operations
- Delivery Operations
- Inventory Management
- Order Picking
- Packing
- Shipping
- Inventory Control
- Audits
- Cycle Counts
- Customer service
- Decision-making
- Dispatching field personnel
- Conflict resolution
- Training new hires
- Microsoft office
- Relationship building
- Task prioritization
- Mentoring and coaching
- Quality control
- Work order preparations
- Data entry
- Excellent communication
- Active listening
- Team collaboration
- Dispatch coordination
- Coordinating urgent deliveries
- Effective communications
- Multitasking Abilities
Certification
- NJ Driver's License
- First Aid Certification
- Forklift Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Enjoy participating in boxing for overall physical and mental well-being
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Gym Workouts
- Video Gaming
- Strategy Games
- Watching Movies and TV Shows
- Martial Arts
Timeline
Dispatcher / Customer Service
1800 Heaters
01.2024 - 08.2024
Customer Service Representative Expert
Weltman Home Services
02.2022 - 01.2023
Customer Service Representative
AJ Perri - Heating, Cooling & Plumbing
07.2021 - 01.2022
High School Diploma -
Perth Amboy High School
No Degree - Associates Criminal Justice
Berkeley College
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