Summary
Overview
Work History
Education
Skills
References
Timeline
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SHEETARA BROWN

Upper Marlboro,MD

Summary

CAREER OBJECTIVE

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.

Overview

13
13
years of professional experience

Work History

Staff Officer / Program Manager/ HR Specialist

Department of Defense (DIA)
Washington, DC
11.2016 - Current
  • Assessed current practices regarding workflow processes; identified areas of improvement where necessary
  • Established a filing system for documents related to departmental activities
  • Coordinated travel arrangements for staff members as needed
  • Assisted in developing budgets and tracking expenditures for various projects
  • Created reports using Microsoft Office Suite applications such as Word, Excel, PowerPoint, Outlook
  • Tracked progress on multiple projects simultaneously while meeting tight deadlines
  • Generated monthly status reports summarizing progress made towards project objectives
  • Provided executive-level administrative support to the senior staff officers and other high ranking officials
  • Reviewed customer feedback surveys and developed action plans based on results
  • Ensured that all deadlines were met by organizing workloads effectively
  • Organized and managed office operations, including scheduling meetings, preparing agendas, taking minutes, and ensuring completion of action items
  • Maintained confidentiality of sensitive materials according to legal guidelines
  • Prepared correspondence for staff members upon request.
  • Conducted staff meetings to ensure team members had the necessary resources and information needed for successful project completion.
  • Created training materials for new employees on relevant processes, protocols, and regulations.
  • Reviewed customer feedback surveys and developed action plans based on results.
  • Advised management on ways to improve existing processes while reducing costs and increasing productivity.
  • Created training materials for new hires and provided orientation sessions.
  • Analyzed workforce data to develop strategies that address recruitment needs.

Administrative Officer

State of Maryland
Annapolis, MD
03.2014 - 11.2016
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Provided assistance with special projects as assigned by management team members.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed audit process related to organizational budgets and reported findings to senior leadership team.
  • Analyzed monthly reports on actual revenue performance and compared with budgeted projections.
  • Monitored budget execution work, including obligations incurred and actual expenditures of funds.
  • Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.

Finance Assistant

RCM of Washington
Washington, DC
05.2011 - 03.2014
  • Maintained a record of all financial transactions, ensuring accuracy and completeness.
  • Reconciled bank statements on a regular basis.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Answered customer inquiries regarding billings, payments, account status.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Assisted with year-end closing tasks including preparing journal entries.
  • Investigated and resolved issues to maintain billing accuracy.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.

Education

MBA - Business Administration

Strayer University
06-2014

Bachelor of Science - Business Administration

University of Maryland
12-2009

Skills

  • Human Resources Department
  • Processes
  • Staff Meetings
  • Staff Management
  • Administrative Support
  • Business Operations
  • Brief Development
  • Office Support
  • Microsoft Office Suite
  • Process Improvement Initiatives
  • Office Supplies and Inventory
  • New Employee Orientation
  • Talent Management
  • Team Bonding
  • File and Records Management
  • Budget Development
  • Executive Support
  • Time Management
  • Budgeting and Resource Management
  • Program Leadership
  • Team Leadership
  • Critical Thinking
  • Recruitment and Hiring
  • Training and Development
  • Attention to Detail
  • MS Office Applications
  • Staff Support
  • Calendar Management
  • Customer Relationships
  • Meeting facilitation
  • Interpersonal Skills
  • Goal Setting
  • Multitasking
  • Organizational Skills

References

References available upon request

Timeline

Staff Officer / Program Manager/ HR Specialist

Department of Defense (DIA)
11.2016 - Current

Administrative Officer

State of Maryland
03.2014 - 11.2016

Finance Assistant

RCM of Washington
05.2011 - 03.2014

MBA - Business Administration

Strayer University

Bachelor of Science - Business Administration

University of Maryland

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